Romancing the User Experience

Arthur (or Art) is a user experience professional in Cory Doctorow’s Eastern Standard Tribe. Rare enough that such a character would be featured in a novel, rarer still to find appropriate humour involved. In one scene, he asks a woman, Linda, to dinner and reveals his occupation to her. Linda’s response:

> She rolled her eyes. “Not another one. God. Look, we go out for dinner, don’t say a word about the kerb design or the waiter or the menu or the presentation, OK? OK? I’m serious.”

I can relate to Art’s position as I’m sure many readers can. Bad interfaces are rampant and it takes effort to not comment on each and every one to your significant other or even just friends who were unfortunate enough to be in the vicinity of that poorly designed ticket machine.

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