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interface your fears |
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An IntroductionSeptember 19th, 2003 by Kevin Cheng :: 2 Comments |
Welcome to the first issue of OK/Cancel! Let me first point you to our about page above. If you’re visiting on launch day, you’re probably know Tom or myself. Tom is travelling at the moment so he will check in later with a post of his own.
I’ve tried to do a comic book or comic strip project several times over the past decade and I rarely get beyond a few issues. This project has been the most successful both in the collaboration and the execution. We have lots of ideas but of course, welcome new ones. I decided a few months ago that I was going to do a comic strip, and one on a subject I was intimately familiar with but I it quickly dawned on me that I don’t actually know much of anything. Nevertheless, interface design and usability are areas I thought I at least could tackle. Bad interfaces was something we all laughed at already so what better subject to write about? The industry gives us new inspiration every day!
Fast forward to the summer when I told Tom the idea. I had intended on the project being a solo venture (which essentially meant I would never get around to it) until Tom one day messaged me and asked, “So when are we starting this comic thing?”
“We?” I thought then after a brief pause, I typed, “whenever you’re ready.” So here we are. As you will no doubt notice, the site is far from complete but we will slowly add more to it. We will be publishing a new strip every Friday so there’s incentive to come back.
Today also marks my official last day at Trilogy. Starting next week, I will be attending graduate school for the next year. After that, who knows?
As they used to say in the 90s “Please excuse the dust. This site is under construction.” I’d show you an animated construction worker but I seem to have thrown that icon out with my web-safe palette.
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Hello WorldSeptember 19th, 2003 by Tom Chi :: 3 Comments |
Walkthrough log: at 2:27am GMT, user ‘KC’ enters the site. After various expletives he notes that the back-end is not complete. User then begins to examine source files. 2:57am: My time-on-task stopwatch for “find the ‘About’ section” has looped back to zero. User has undergone a series of woeful setbacks, noting the lack of RSS, commenting engine, search, archiving, mail strip, and the inclusion of a menu that just honestly does nothing. 3:51am, user has edited the source files, improving the alignment of our div. He has also taken to improving the consistency of our visual metaphors. 4:17am, the camera in the control room is out of tape.
And so it begins.
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#BADFADSeptember 26th, 2003 by Kevin Cheng :: 4 Comments |
Lynda Weinman gets the first celebrity mention on OK/C this week. I don’t think she feels like she’s stating anything that a halfway intelligent designer hasn’t already figured out but as we explain, there are some monkeys who don’t know until they are told: the majority aren’t using 256 colours anymore and thus the constraint is no longer applicable. Dithering is a word that’s hardly heard these days except to talk about how irresolute someone is. An experience we’ve all had when deciding what restaurant to eat in with a big group, or deciding what feature to not implement when a release is upon us. Now you have a word for it.
English lessons aside, Lynda also mentions companies which still look at the web-safe palette as a badge of honour. If you should happen upon such a company, smirk at them as I would, laugh really hard inside at how they blindly follow guidelines without any intellectual input of their own into the whys and wherefores of these guidelines, then proceed to find a company that actually hires people with some component of their left brain functional.
You’ll notice our site is still rather bare at the moment. We’re looking into backend solutions to automate our processes and we’ll get there soon. Until then, I do appreciate the notes people have left me about the broken copyright link that was in the footer. As you can see, the fastest way to fix a problem is to eliminate it altogether. Who wants to copy us anyways?
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Take the Hex from My LexSeptember 26th, 2003 by Tom Chi :: Comment » |
Though at times web safe felt like a terrible burden, there is such a thing as too many choices. Back in the day it was possible to have favorite web colors that people would recognize, like the beautiful 336699 and 6699CC… the gutsy FF9933 (boo anyone?) and the very neen 99FF33 (wired). Now there is incredible freedom, but for me that just means more time spent picking - and really it’s not my forte. I’m probably just selectively forgetting how unfun it was to consider dithering algorithms or to handblend microtexture color grids from the period table of web colors, but there will always be a bit of nostalgia for the good old days.
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About the trashSeptember 26th, 2003 by Tom Chi :: 1 Comment |
Not really sure why Pika and the PS2 are in the trash. KC wanted to drop some trendy stuff in there, but Pika is timeless, no? And I drink Crystal Pepsi everyday — the drinks are free here, afterall.
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We’ve set up Movable Type on the site now. The comments page is still a bit messy and the comic navigation could be improved upon but one benefit it does get us is an automated RSS Feed. I personally like to use the Trillan Pro news reader plugin for reading RSS. Getting the backend up also means we will be able to post more easily and once we put it up, Searching and Mailling list capabilities will be available as well.
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Minority UsersOctober 3rd, 2003 by Kevin Cheng :: Comment » |
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Minority UsersOctober 3rd, 2003 by Kevin Cheng :: 5 Comments |
This week’s comic is rather tongue-in-cheek (as I suppose most of our strips by definition are). The movie in question is also a little old but we weren’t around last year to make fun of it so we’re making up for lost time.
I actually think there are some very interesting and potentially useful applications to the interface used by Colin Farrell and Tom Cruise in Minority Report but when the movie was released last year, I grew pretty tired of my friends asking for my opinion on it as though it was the coolest interface since the mouse was invented. I couldn’t help but notice as I was watching the movie that there were several scenarios where the computer was literally performing “do what i think” levels of interaction, requiring a fair amount of suspension of disbelief. It’s a movie about the future, I’m willing to grant that, but when all your friends who think their HCI friend should love this movie on the grounds of a cool idea, I have to bring at least one foot back into the plane we call reality.
There is certainly room for gesture interfaces. Videogames, always more willing and able to experiment with new interfaces, have proven thus with simple gesture recognition with games like Para Para Paradise which have been particularly popular in Japan. The Eye Toy for the PlayStation 2 is another example of direct manipulation of a game through player motion. Will we see these applied to non-entertainment applications? Undoubtedly so. Are they the next big thing? Only if a number of other technologies, like eye tracking, support it sufficiently at an economical cost to the consumer … and even then, we’ve proven that you can build bad interfaces no matter what input device is being used.
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One Mouse to Rule Them AllOctober 3rd, 2003 by Tom Chi :: 10 Comments |
Just as the prosect of speech driven interfaces conjures the idea of a maddenly cacphonous workplace, the idea of full arm gestural interfaces (a la minority report) has me re-envisioning the workplace as an aerobics class. Probably the biggest win for this kind of interface is that it films well.
More seriously though, I am a fan of smaller scale gestural interfaces. The human hand has far more dexterity and muscle memory than a regular mouse could ever take advantage of. When I play the piano, my fingers can pour through complex actions which I learned 14 years ago (you can see the same virtuosity in users of vi). Beyond muscle memory, fingers and hands also have reasonable dynamic range in the force they can provide. Here’s a rudimentary example of how you might use this:
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Archives are now up and running. Considering we have all of three strips out, your actual click count hasn’t improved when navigating to any particular strip. In fact, using the “First” and “Previous” comic links will get you to the others in one click. Next year, though, you’ll thank me for saving you from RSI.
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Kicking the LlamaOctober 10th, 2003 by Kevin Cheng :: 4 Comments |
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Kicking the LlamaOctober 10th, 2003 by Kevin Cheng :: 22 Comments |
Joel Spolsky is a vocal software developer who writes regularly on his website regarding software development topics ranging from interface design to project management. Recently, he published a book that collects a number of articles he has written over the past few years. This book, entitled User Interface Design for Programmers, discusses how programmers need not fear the development of user interfaces (UI) and outlines some guidelines and rules to demystify UI design.
As a former software developer turned Human-Computer Interaction (HCI) consultant, and one who has worked for years in the software industry with a smorgasbord of programmer archetypes, I felt his book and more importantly, the excerpts which I read in this area were particularly relevant.
Joel begins by describing the concept of control and its importance on a user’s perceptions and ultimately, potential frustrations. In particular, he mentions the importance of matching the user model against the program model leading to his axiom:
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The Birds and the Bees and the UCDsOctober 10th, 2003 by Tom Chi :: 5 Comments |
There comes a time in a project (hopefully near the beginning) when you’ll have to sit down and level with your developers. You’ll tell them all about HCI and user-centered design, and all the wonderful ways that grown-up projects behave. And although this talk may be difficult - heck sometimes it seems like we’re speaking a different language - it will be critical to your team’s growth and success. So how can we, as HCI people, talk about these things so that developers will understand and be responsible?
Here’s some suggestions:
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Oh yeah.October 10th, 2003 by Tom Chi :: 5 Comments |
Just because we wrote some serious stuff this week, don’t expect us to start being serious all the time now. Those who don’t want to read the essay can at least check the funky inline collapse/expand that KC implemented. I find myself showing and hiding the full articles just because I can.
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Jakob Nielsen’s AlertboxOctober 11th, 2003 by Kevin Cheng :: Comment » |
http://www.useit.com
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HCI BibliographyOctober 11th, 2003 by Kevin Cheng :: Comment » |
http://www.hcibib.org
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http://www.core77.com
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Is anyone out there who’s reading this good at making Winamp skins or perhaps wants to learn? Tom and I have been talking about how it amusing it would be to actually USE the interface in the comic. If you’re interested, let me know and I can send you whatever source files you might need to get started.
Also, we’ve added a resources section. Enjoy.
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Joel on SoftwareOctober 15th, 2003 by Tom Chi :: Comment » |
http://www.joelonsoftware.com/
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WHIPPING the LlamaOctober 16th, 2003 by Kevin Cheng :: 4 Comments |
A lot of comments that I want to address. I hope the commenters won’t mind me quoting them in the post so we we can further the discussions.
First, thanks to Joel for the link. We hope we’ve entertained the newcomers and you’ve taken down our RSS feed. We’ll have a mailing list up soon as well which will remind you when a new strip is out if you don’t use RSS.
I originally thought Winamp’s slogan was “It Really Kicks the Llama’s Ass”. As one reader mentioned, it’s “Whips” not “Kicks”. So I really intended the title of the comc to be “Whipping the Llama”. That said, I don’t hate Winamp. I use it over Media Player in fact, if for no other reason than that it minimizes to my system tray instead of task bar. I’m not saying I like it either. Let’s just leave it at that for now. The title just seemed appropriate. If anything was going to whip the llama, it would be the horrid interface up there.
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Thanks for the user feedbackOctober 16th, 2003 by Tom Chi :: 2 Comments |
I changed the styles so the article text is resizeable for IE now. Also further contrasted it and made the default size larger. Hope this is more readable for everyone.
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iTeaJuicer XOctober 17th, 2003 by Kevin Cheng :: Comment » |
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iTeaJuicer XOctober 17th, 2003 by Kevin Cheng :: 7 Comments |
Last week, I mentioned the problems HCI and programmers often have in communication. I posed the same question last Friday to Don Norman to get his views when he was visiting and giving a talk to a class. Paraphrasing Norman, his view was that these issues would become minimal problems if you started off on the right foot. In other words, get the whole team aligned in their goals. If everybody is working towards the same goal, communication will naturally happen. He also mentioned Alan Cooper’s User Personas as a good way to achieve that alignment.
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Playing the TUBAOctober 17th, 2003 by Tom Chi :: 15 Comments |
Beauty. Usability. The discussion goes back a long way. I mean a REALLY long way.
Usability has been around since we started making tools… at least a million years and likely longer since chimps and even some birds use them. And as for beauty, we’re looking at more like 100 million years as finding a mate involves some sense of “beauty” (defined as the happy end of any scale of aesthetic evaluation).
So we have these two very old concepts coming together because we gotta sell things for cash (a relatively new concept), and the upshot of this is that we have at least 3 things to optimize for: usability (U), beauty (B), and revenue. Optimizing for revenue could also be called marketing/advertising (A). Oh, and for completeness, we’ll need to add one more axis: technical innovation (T). Now just rate each of these attributes from 0-9, toss in a fondness for brass instruments, and we’ll call the whole thing the TUBA score.
Tech : Usability : Beauty : Advertising
Let’s see what we can do with this.
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Polishing the BrassOctober 18th, 2003 by Kevin Cheng :: 2 Comments |
Continuing Tom’s TUBA discussion. Tom and I had a few more conversations about extending and applying the system. We’re exploring this idea as we go so these thoughts and processes are by no means formalized.
The questions we wanted to answer were:
- Who would want to use this system?
- When should you do the scoring?
- How would you get the score?
- What do you do with the score?
and just to be complete, - Why use this scoring scheme?
I think Tom has covered the Why to some degree so let’s look at the rest of the questions.
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Woah, this is Awesome. (TUBA Update)October 19th, 2003 by Tom Chi :: 5 Comments |
So a number of people have weighed in on my TUBA model including Don Norman himself(!) Here is a digest of the points so far:
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Office SpaceOctober 24th, 2003 by Kevin Cheng :: Comment » |
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Office SpaceOctober 24th, 2003 by Kevin Cheng :: 4 Comments |
Ergonomics at the workplace, especially the computer-centric workplace, used to be quite a hot topic. At times, it seems like the most ergonomic positions are simultaneously the most awkward. Have you ever been told a cure for the hiccups? All of them feel like cruel jokes to see what circus stunts you?ll perform to rid you *hic* rself *hic* of your *hic* ups.
“Stand on your head.”
“Hold your breath.”
“Drink from the other side of the cup.” (This actually works for me every time)
“Pinch your nose, dance on one foot and let me scare you.”
Often, ergonomics feels like hiccup cures. Perhaps that’s the reason many people in usability and interaction design seem to ignore the science. We understand a fundamental principle of Human-Computer Interaction (HCI): even good software can fail without a usable interface. Similarly, one can apply a corollary: no matter how usable an interface is, a user in pain won’t enjoy using it.
Despite the fact that many of HCI’s roots stem from ergonomics, many professionals seem to have placed its significance on the sidelines…
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Re-inventing the workplaceOctober 24th, 2003 by Tom Chi :: 13 Comments |
I have really bad posture — pretty much since the Apple IIe. Thus, over the years I’ve tried to remedy the problem with fancy configurations and chairs (including the one in panel 2), and nothing works. The problem is that I want to move, but ergonomic setups give me the sense that I shouldn’t. As soon as I do move, I’m on the slippery slope that will end with my shoulder blades nestled against the lumbar support.
I think a large portion of the problem lies in the hardware. We need to invent ways to sit still because our computers sit still. And while laptops bring us a little ways toward goodness, they still have eyestraining screens, and when you use them you still essentially sit still. The other difficulty is that the physical spaces, the established history, and the social norms of work all point to sitting at a desk all day as being *the* way that work should be done. So it’s a tough one. To fix these problems we’ll need to employ a tried and true method called “just make stuff up”.
Let’s brainstorm on how to change the workplace to eliminate the “sitting in one spot for 7 hours a day” problem…
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ExplosureOctober 27th, 2003 by Kevin Cheng :: 2 Comments |
As it seems to be trendy for columnists to invent words and phrases, I couldn’t help jumping on the bandwagon. I know this word seems to have been used elsewhere via a quick Google but I will define it here.
Explosure (ik-splo’zh’r) n.
- The act or instance of sudden and unexpected large scale appearance to public image, especially in media.
- Getting linked by a lot of thoughtful bloggers and columnists, including Jakob Nielsen, Joel Spolsky, Usability News, Matt Jones, Joshua Kaufman and so many others from countries including UK, USA, Brazil, Israel and Spain.
Thanks to everyone for all explosure. We didn’t expect this sort of attention and certainly not this quickly. We are working to incrementally improve this site and welcome suggestions for comic ideas, topics, and of course, user feedback!
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British HCI GroupOctober 27th, 2003 by Kevin Cheng :: Comment » |
http://www.bcs-hci.org.uk/index.html
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A List ApartOctober 27th, 2003 by Kevin Cheng :: Comment » |
http://www.alistapart.com
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Usability Professionals Association (UPA)October 27th, 2003 by Kevin Cheng :: Comment » |
http://usabilityprofessionals.org/
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Kaliber10000 (K10k)October 27th, 2003 by Kevin Cheng :: Comment » |
http://www.k10k.net
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Veer - the skinnyOctober 28th, 2003 by Tom Chi :: Comment » |
http://www.veer.com/ideas/skinny/
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Jeffrey VeenOctober 28th, 2003 by Tom Chi :: Comment » |
http://www.veen.com/jeff/
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Losing FocusOctober 31st, 2003 by Kevin Cheng :: Comment » |
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Losing FocusOctober 31st, 2003 by Kevin Cheng :: 9 Comments |
Focus groups are fascinating tools. Everybody seems to have a use for them: marketing, usability, visual designers, business analysts, etc. In theory, they bring together a group of potential users and create a dynamic environment from which one could solicit requirements, work context, user preferences and maybe even the answer to religion.
In practice, focus groups tend to be less than ideal. Observe our little focus group in what could be described as figure 1 but is better described as “this week’s comic”:
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Lights… Camera… Ack!October 31st, 2003 by Tom Chi :: 12 Comments |
As many of you probably already know, Hollywood movies these days are often reviewed by focus groups before they reach the theatres. Directors create 2 or 3 possible endings, and focus groups hash out which is “best.” Do they fall in love? Does the villian explode or just get kicked off the island? Some serious changes can happen late in the process.
So what do people think? Do focus groups belong in the realm of creative endeavor? Are they a great example of customer feedback resulting in an improved product, or simply an example of groupthink creating a mediocre one?
I am certain that if Hamlet were being written today, that a focus group would give us a significantly different ending. Ophelia would somehow survive, and vile Claudius would probably be dispelled in a cinematic fireball. Rosencrantz & Guildenstern would be replaced by a pair of bumbling computer generated Gungans, and Hamlet’s “To Be or Not To Be” would become “To wear Nike? or To wear Adidas?” rapped over a P. Diddy sound track — somehow Ben Affleck would be involved.
Anyway, what is going wrong here? Are these just poorly run focus groups, or is there a deeper problem? Movie Studios love this approach because they feel as if they are maximizing profits and minimizing risks - something that we’d all love to do in the software (or any product) industry.
But wait. Is that what we really want to do? I think a major factor in focus group failure is that creative work often thrives on risk. The removal of risk saps the transformative qualities of a work, and leaves it with an unappealing “sameness”. Everywhere we look we see carbon copies of successful bands, movies, or products. And while they might nab a bit of market share, they rarely inspire.
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Ivan’s T-ShirtOctober 31st, 2003 by Kevin Cheng :: 7 Comments |
Meri has already pointed this out in the comments section before I could get around to posting about it. Yes, Ivan is wearing an OK/Cancel T-shirt. We’ve had some inquiries about making one and this is an idea for a design. The front centre(center) features the OK/Cancel logo. The back features the “Kicking the Llama” strip and underneath, the text “Interface Your Fears. www.ok-cancel.com” which is not shown in the strip.
I had in mind a black t-shirt but Ivan fancies blue so we drew a blue shirt. The problem is, we have no idea how to get such shirts made at a reasonable cost (to you and to us). We’ve looked at cafepress, zazzle, 99dogs, customink, madmerch, and all of them cost around USD$20. Our biggest problems are that we use a lot of colours so we can’t do traditional screen printing and we have about a 50/50 split in USA/UK readers (plus many other countries) so shipping may be an issue. If anyone has any insight or experience into making T-shirts, please let me know. We’d love to see this shirt become reality!
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Mo’ Money Mo’ ProblemsNovember 7th, 2003 by Tom Chi :: Comment » |
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Mo’ Money Mo’ ProblemsNovember 7th, 2003 by Kevin Cheng :: 20 Comments |
“Universal design is the design of products and environments to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design.”
- Ron Mace
Accessibility, or Universal Usability, seems like an obvious property which should be inherent for all designs. However, many systems and their designers seem to ignore accessibility as a requirement. Many web sites, for example, use small, fixed sized text which cannot be scaled to the user’s preferences thus hindering visually impaired viewers. Hence, many websites have been dedicated to not only providing guidelines in designing an accessible site (often dubbed universal design) but also in why it’s important to do so.
I myself, only recently discovered many of these guidelines and surprisingly, they’re not that hard to find and for the most basic guidelines, not that difficult to adhere to either. Before everyone jumps on the wagon and tells us that OK/Cancel isn’t universally usable either, I’ll just say it now. We know that, we’ll do our best to move towards that. Just because we’re not doing that doesn’t mean we can’t talk about what we should be doing, though! Before your next design, I encourage you to read some of the sites I mention or in the least, read my summary of them.
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*NO* Money Mo’ ProblemsNovember 7th, 2003 by Tom Chi :: 18 Comments |
Hey everybody. In our first full calendar month we used up well over 6 GB of bandwidth (lesson: color comics are big files), so KC and I spent part of last week looking at strategies to break even. Now that KC is a grad student again he’s back to eating Ramen, and for reasons unknown I’m still eating it too.
Anyways, the investigations were certainly interesting, and they got me thinking about usability in the context of advertising. Perhaps this is already a funny statement, since usability and advertising seem to be having a protracted war on the web. For the last couple years, each new type of ad somehow manages to break more usability rules than we even knew existed. But I think that usability has played a big role in why ads are still the dominant model.
On the web today we have a lot of options. We can go with an all-out offensive: paving the entire surface of our page with jarring Flash ads. We can test a user’s patience with 15 second interstitials which try to feed us a full-video commercials over our dial-up connection. We can pop over. We can pop under. Or we can simply deluge the page with blinking banners. From the littlest pages to the biggest, all of these approaches are exceedingly popular on the web today.
As HCI folks, we gotta wonder why people put up with this. Well let’s look at some alternatives…
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OKGo!November 14th, 2003 by Kevin Cheng :: 11 Comments |
>_”The nice thing about standards is that there are so many to choose from.” -_ __Andrew S. Tanenbaum, Computer Networks (2003)__
Andrew’s quote may be one of the most overused statements in modern IT. Why do cliche and stereotypes exist? Because they are mostly true. Similarly, Tanenbaum’s statement holds true in many areas. When it comes to user interfaces, we certainly like our standards.
Microsoft, of course, has an extensive set of guidelines for developing on the Windows platform. Not to be outdone, every other major operating system has their own including Mac?s Aqua, Unix?s KDE, Java, and the open source GNOME. Unlike last week, I won?t go into too much depth about each one and leave that instead as an exercise for you. The two more interesting guidelines of the group are GNOME and Java. GNOME is unique because it is an open source project and HCI?s role in open source projects is a topic that?s worthy of a week?s discussion in itself. Java is unique because unlike Windows or Aqua, it is designed to function across platforms, thus potentially directly conflicting with the platform guidelines.
Whilst searching for interface guidelines and standards, I came across an interesting new standard currently being developed for Automotive Multimedia Interfaces (AMI) by numerous automotive firms. Standards, of course, do not only apply to user interfaces on desktop screens. While I will discuss the usefulness of standards in the context of graphical user interfaces, the core concepts could certainly be transferred.
Are standards really that useful? Let?s study the commonly perceived advantages of standards. For the scope of this article, we will talk about platform standards. Later on, we might talk about building internal standards for custom applications or entire companies.
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Setting the StandardNovember 14th, 2003 by Tom Chi :: 9 Comments |
To prep for this article I thought about standards for the whole week. For a while I had this notion that building software was like writing a novel, and standards were the rules of grammar. It’s possible to work outside of the queen’s rules for English grammar, but you risk not being understood. I eventually gave up on this idea since there were so many ways to be understood outside the rules.
My next idea was that standards were like the 5 paragraph essay. In high school they teach this form of writing where every piece must have an intro, 3 supporting paragraphs and a conclusion. The last line of your intro is the thesis and the leading sentence of each paragraph kicks off a supporting point. This was more like it. The 5 paragraph essay enforces a generally understood structure, but it is clearly not the only structure that can be understood. It is useful in high school because it let writers and non-writers put words on the page without having to agonize over structure. Applying this analogy to UI design, UI standards help put your interface into a generally understandable form, though by no means the only or best form possible.
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The OneNovember 21st, 2003 by Kevin Cheng :: 9 Comments |
I installed an OSX skin to my PC laptop using Stardock’s WindowBlinds last week. Tom sent me an IM when I told him this and asked, “Do you feel 100% more creative now?”
Frankly, no, I don’t, but I think that’s because I don’t have the Aqua scrollbars. That must be the reason. Stardock wants me to pay for Window Blinds before I get that particular feature skinned. IF the scrollbars were skinned, though, I’m sure my creativity levels would sky rocket to unprecedented levels. Such is Apple’s power.
What is it about Apple that makes us feel this way?
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Turn Off, Tune OutNovember 22nd, 2003 by Tom Chi :: 8 Comments |
Apple, Apple, Apple … What can I say? Over the years they’ve built scores of brilliant designs that have helped define the course of what computers are and should be but a curious thing has happened in the last few years. Apple has slowly transformed from a plucky young company to a glossy ad-driven behemoth. Before I offer my analysis, let me preface it by saying that Apple still employs some great designers (Ive et. al.), and that some excellent products are still being made.
Unfortunately, the companion to these products are their ad campaigns, which while brilliant from the marketing perspective, tend to distort reality in ways that are pretty distasteful. For example, iTunes music store.
I was really excited about this idea, since any model of music distribution which gives musicians a more direct channel to listeners holds the promise of the rise of the indies: (me!). Besides greater access to independents, it also held the possibility of a better breakdown of profits (instead of the 2-8% that bands typically get from labels). In their ad campaign, Apple also brandished these possibilities and invited a boatload of popular artists to all chant along. They will sell 100 million songs(!) in one year!! We’re changing the music biz! We’ll help artists and the consumer and the music industry and…!
Wait. The economic model is the same. Artists still get what they always got even though the physical channel has become electronic (and cheaper). Where do the savings go? Well they are mostly funneled off to the record company — the one party in this whole equation that I don’t care to pay more tribute to. Hm. 100 million songs though. That sounds huge. That’s going to change the world! Well… here is how much 100 million songs change the world:
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What is this strip about?November 24th, 2003 by Tom Chi :: 3 Comments |
Alright, so the word on the street is that this week’s strip is pretty esoteric. The dude in panel 3 is Jonathan Ive, who heads up Apple’s industrial design group. He’s worked on designs for the G5, iPod, and gumdrop iMac among others, and was recently named designer of the year by London’s Design Museum. Despite the press, he is described as “accessible and friendly, almost egoless”. Thus the strip.
Anyway, hopefully it’s a lot funnier now that I wrote a paragraph to explain it… no? Rats.
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Happy Thanksgiving!November 27th, 2003 by Kevin Cheng :: Comment » |
I’m living in the UK, but thegoodtomchi is in the states and well, I did for a time so even though I’m Canadian, I’ll wish you all a happy turkey day. Any excuse to have good food is a good excuse.
Now, in the last thread, we got some discussion going about a potential Mac Tablet and Chris mentioned that Steve Jobs doesn’t like the tablet form factor. He claims is (to paraphrase):
“It turns out people want keyboards. When Apple first started out, ‘People couldn’t type’. We look at the tablet and we think it’s going to fail. Tablets appeal to rich guys with plenty of other PCs and devices already … And people accuse us of niche markets.”
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One Way MirrorNovember 28th, 2003 by Kevin Cheng :: Comment » |
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One Way MirrorNovember 28th, 2003 by Kevin Cheng :: 12 Comments |
( For those that missed it, I posted a last minute discussion on the form factor of tablets on Thanksgiving. Go take a look if you get a chance. )
A couple of weeks ago, we talked about platform standards. While there was some debate over how much or how little we should use standards, there seemed to be little debate over the fact that Lotus Notes sucks.
What’s interesting is that I have been forced to use Notes by one organization or another since version 4.6. I now use Notes 6 and find the interface more slick and shiny. Some of the usability issues have definitely been improved upon. Folder management, for example, can finally be handled (gasp) directly in the folder view. Contrast to that, Notes still uses the ambiguous icons in their “properties” windows. In addition, the window has no obvious action for confirming the changes made to the window. There are no OK and Cancel buttons! Blasphemous!
IBM and Lotus are illustrating a very classic example of why usability is important up front. Going on the assumption that Lotus wants to improve the usability of their flagship product, they face a catch-22 situation. On one hand, they’d love to dispel the “Notes sucks” perceptions and in doing so, gain some new users. On the other hand, those who finally managed to learn the program have gone through the pain of learning the quirks and changing the interface would frustrate these veterans.
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Just a NoteNovember 28th, 2003 by Tom Chi :: 2 Comments |
Since I’m busy relaxing during Thanksgiving, I’ve got time for just one anecdote about Notes. When I worked with KC I did a decent amount of consulting, so being on the road I would oftentimes use the Notes Web Client. Back then it used to try to load all your mail at once and render them on one LONG page. Well if you have a couple thousand mails, then we are talking maybe 20,000-50,000 table cells to render. Only Internet Explorer could actually do this and it took about 20 minutes.
I couldn’t help but wonder whether anyone at Notes had ever tried to use this on any realistic data set? Even with a couple hundred mails it would be super sluggish. I mean we’re not talking about rocket science, just start up the web client and point it at your real email account.
Anyway, after some time they did eventually fix this - making it paginated. The interface was still suboptimal, but I remember being overjoyed that I could check my mail in less than 20 minutes! Score one for customer delight.
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Ray OzzieDecember 4th, 2003 by Tom Chi :: 3 Comments |
I figured I would post this since it is tangentially related to Notes. I just started reading Ray Ozzie’s blog. He is the original architect of Notes, and now works at Groove. Smart dude. In classic blog style I will just provide this link, this short comment, and leave you nothing more.
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First Things FirstDecember 5th, 2003 by Kevin Cheng :: 3 Comments |
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First Things FirstDecember 5th, 2003 by Kevin Cheng :: 10 Comments |
It’s been awhile since we’ve included our manager but there’s so much ammunition when it comes to misinformed management and HCI.
Sadly, the scenario we’re talking about this week isn’t too far from the truth. It’s very easy for both customer and management to lean towards adding more features over usability enhancements. Although one could spin a usability enhancement as a feature, too often, it’s regarded as “fluff” or “gold-plating”. Why does this happen and how do we combat it?
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Two WorldsDecember 6th, 2003 by Tom Chi :: 4 Comments |
Consider two people: an Engineering Project Manager and an Art Director. Really they could both be called “project managers” since Art Directors basically do project management for creative projects.
Although they play conceptually similar roles, if you compare the way these two people work you’ll find notable differences. The engineering project manager wants maximal efficiency — this means trying to prevent the same work being done twice. The art director wants maximal creativity –this *guarantees* that the same work will be done dozens of times. Let me clarify. An artist under competent art direction should expect to work through many drafts, ultimately discarding most, and adapting a few until reaching one that hits the mark. This probably sounds familiar to our readers, since this is what UI prototyping is all about. Ideally we have usability close the design loop, bringing in the feedback that an art director might typically give in a creative project.
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The Letter CDecember 7th, 2003 by Kevin Cheng :: 4 Comments |
Y’know, this has been sent around left right and senter and it’s quite old but I feel like it’s our sivik duty to mention it on OK/Kancel.
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Stanford HCI SeminarDecember 9th, 2003 by Tom Chi :: Comment » |
http://scpd.stanford.edu/scpd/students/murl_cs547.htm
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Weird ScienceDecember 12th, 2003 by Kevin Cheng :: 1 Comment |
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Weird ScienceDecember 12th, 2003 by Kevin Cheng :: 1 Comment |
Affective Computation is the fusion of emotion and interaction. Try saying that out-loud really quickly. It’s like a tongue twister for a geek mecca. Currently, the MIT Media Lab is working primarily on the detection of human emotions (especially ones such as anxiety, frustration or boredom) and applications that utilize this data. In some areas, they are also looking into synthesizing (or imitating) emotion. Tim Bickmore recently developed a prototype to look into what types of bonds humans can form with their machines. Tom will discuss more about our everyday bonds that exist already with machines like robotic pets. I’d like to look at what how emotions can or cannot be applied to existing applications.
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I, Robot, You Jane.December 12th, 2003 by Tom Chi :: 18 Comments |
As I type this my Roomba rumbles in the room behind me. It negotiates a tambourine noisily, then gets caught in some guitar cables. I scoop him up and drop him a couple feet over. Even though it is obviously a machine, I often find myself speaking as if it wasn’t. I’ll tell people how “he sometimes gets confused” or how “diligently he vacuums under the table”. Sometimes I’ll even raise my voice when he is about to get caught in the Venetian blind strings.
None of this makes sense, yet it makes perfect sense. It feels perfectly natural for me to relate to my little autonomous vacuum cleaner in this way. After all, how else could I talk about it? Our entire language is built around words for emotions, words for folly, words for thoughts and ideas. That’s the raw material we have to work with, but these words refer to properties that machines do not have.
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Don Norman in Jan. Scientific AmericanDecember 15th, 2003 by Tom Chi :: 2 Comments |
Hey! I just sat down to read through my January 2004 Scientific American, and there was Don Norman with an article relevant to this week’s discussion. Luckily it also available on-line here. Side note: notice how much Norman’s pose looks like Darwin. Coincidence?
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Metro SignDecember 17th, 2003 by Kevin Cheng :: 17 Comments |
Signage has always offered HCI people a lot of laughs. A friend of mine recently linked to this sign at a Japanese metro (I think it’s a sign on the train itself, not the station). What do you think the signs mean? I will post a comment with the answers tomorrow.
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Happy Holidays from OK/CancelDecember 19th, 2003 by Kevin Cheng :: Comment » |
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Happy Holidays from OK/CancelDecember 19th, 2003 by Kevin Cheng :: 9 Comments |
Christmas is next week so it’s time for the obligatory holiday themed comic strip.
We did a contextual inquiry of Santa’s toy factory as a consulting project. Santa wanted to know if his elves were working in an ergonomically safe environment and whether the tasks were easy to accomplish in the current setup. Well, instead of doing real work, we just took a picture of the factory floor and decided our audience might be able to help us by pointing out some improvements Santa could make. Think of it as a puzzle on the back of your cereal box. How many mistakes do YOU see?
Hopefully, everyone is going off to get some good rest and make sure your present wrappings are usable. For those of you who still might be online occasionally, fear not, we’ll still be here next week with a brand new installment. Tom and I have talked about a lot of ideas we want to roll out in the New Year so watch out for them and spread the word on about us!
Thanks for your support so far. We’re just getting started. Happy Hannukah, Merry Christmas, Happy Winter Solstice, Happy New Year, etc, etc.
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‘99% Bad’ = 1% Good!December 19th, 2003 by Tom Chi :: 4 Comments |
Not everyone likes Flash. But what’s not to like about a delicate snowflake?
Now that the holidays are here, it’s the perfect time to waste time online… So let’s celebrate that Good 1% by posting our favorite Flash sites.
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What Do You Do Here?December 26th, 2003 by Kevin Cheng :: 3 Comments |
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What Do You Do Here?December 26th, 2003 by Kevin Cheng :: 6 Comments |
If you haven’t seen Office Space, the joke may be lost on you or simply not as funny. I highly recommend the movie for anyone that enjoys Dilbert style office/cubicle humour. In case you don’t want to watch it, the script is here. Just search for “people skills” for the appropriate segment.
One of the questions I have the most difficulty answering is “what do you do?”. Within a corporate context, this is easier to answer because you have context to relate people to your job but try explaining it to your relatives or to somebody you are meeting at a party. I find I have different versions depending on who I’m talking to and what aspect they may be interested in. Most of the time, it’s a 10-30 second pitch so it’s either “I work with Computers” with a capital C (this answer is reserved for distant relatives or acquaintances) or sometimes it’s “I make thing user friendly”. If I have more time, I might give an example using an everyday appliance.
In work, however, defining your job may be more important. I have actually written down “I HAVE PEOPLE SKILLS” in a semi-annual self-evaluation form once because I realized how eerily similar part of my job was to the guy in Office Space.
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Talk about dedicationDecember 26th, 2003 by Tom Chi :: Comment » |
It’s the middle of the holidays — KC is galavanting about Europe and yet he still had time to write an in-depth essay about how HCI people should distinguish their roles in an organization. Me on the other hand have barely pulled together enough (after eating too much holiday dinner) to post the comic.
I’m not completely sure why it’s been so hard for HCI people to define themselves. I don’t buy the creative aspect of the argument, since there are plenty of creative professionals who have clearly defined their roles. For example a video game might have character designers, set and background artists, level designers, etc. Maybe HCI is too young, or has been applied to too haphazard a fashion. Maybe because their are so few university programs which specialized in HCI, and virtually none who create a taxonomy of specialization beyond the umbrella “HCI” or “CHI” or “UCD” or “Human Factors” (wow, we got a lot of umbrellas).
Too much to think about tonight. Time to sleep. The readers can hash it out perhaps.
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Resolutions 2004January 2nd, 2004 by Kevin Cheng :: Comment » |
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Resolutions 2004January 2nd, 2004 by Kevin Cheng :: Comment » |
Happy New Year everyone! I’m not actually one for resolutions myself. My feeling is that if you want to do something, an arbitrary date isn’t going to make it any more or less likely that you’ll find the motivation to do it and if you’re going to make resolutions anyways, wouldn’t your own birthday be a far better point to benchmark yourself?
Having said that, I’ll go right ahead and contradict myself by looking at what’s ahead for myself, OK/Cancel and maybe even the industry.
Personally, I’m hoping to complete my little hiatus from industry and return to the real world near the end of the year. During that time, I’ll hopefully do some interesting research (in what I have still to decide) and make the most of my time in London by seeing more of Europe before returning to North America. If anyone has recommendations on places that are “must see”, don’t hesitate to let me know.
OK/C has only been around for a short time but has been moderately successful in reaching out to the audience we hoped to reach. Tom and I have a ton of ideas we are working on, not all of which I will share until we are ready to.
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Grokker 2 in the NewsJanuary 6th, 2004 by Tom Chi :: 7 Comments |
CNN ran a story yesterday on Grokker 2. It offers an interesting way to visualize and interact with search results. You can download it from the Groxis site here.
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Keeping it RealJanuary 9th, 2004 by Kevin Cheng :: 1 Comment |
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Keeping it RealJanuary 9th, 2004 by Kevin Cheng :: 1 Comment |
When your user experience is so bad that you have to apologize for it, you know you really struck a bad chord. I remember installing RealNetwork’s Real One player two years ago when it was first released. The installation experience permanently scarred me to the point that, whenever I saw a RealVideo format file, I would either curl up into a fetal position and suck my thumb or burst out in an irrational fit of rage, frothing at the mouth like a zombie in 28 Days Later.
We all experience bad interfaces every day but Real One was the first to boil me over beyond frustration into actual anger. Ever step of the installation was adding more fuel to the fire. For those that have been spared from ever going through the experience, I will try to recall what parts have escaped my memory blocks.
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Keepin’ it Real EvilJanuary 9th, 2004 by Tom Chi :: Comment » |
I applaud RealAudio’s recent effort to clean up their image by engaging the community directly — it’s like a page straight out of the Cluetrain Manifesto. Just imagine all the trouble they could have avoided if they solicited Slashdot for product feedback three versions ago. They would have easily side-stepped several years of ill-will, and probably held on to their incredible position in streaming media.
The things that Real did with their installation UI went far beyond being just “bad UI”… it was more of a “deceitful UI”, or a “foul, rank, and utterly insidious UI”. These sorts of interfaces are like the “dark side” of HCI. The same practices that we normally apply to make things easier and more understandable for the user, are applied in reverse to purposely confuse the user and force them to concede to our objectives.
Have any of you been forced to practice the “dark side” of HCI? If so, what were the circumstances?
As for Real… I actually hope they can turn this around. If connecting with users via public forums allows them to clean up their act, it will serve as a great example that a real dialogue with users can be a powerful tool for success.
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The Real DealJanuary 11th, 2004 by Kevin Cheng :: 10 Comments |
I’ve installed RealPlayer 10, primarily to see if the installation is as poor as the previous version and whether the posters in Slashdot were accurate. Here’s a step by step of what I went through and my own thoughts on it.
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Extreme Budget UsabilityJanuary 16th, 2004 by Kevin Cheng :: Comment » |
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Extreme Budget UsabilityJanuary 16th, 2004 by Kevin Cheng :: 3 Comments |
It’s no secret that everyone is pinching their pockets these days: “What’s that? I can save a few hundred every month if I stop offering free coffee? Great! They can go start one of those coffee clubs. I hate coffee anyways.”
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Testing… 1, 2, 3January 16th, 2004 by Tom Chi :: 12 Comments |
In the spirit of no-budget usability, we’ve decided to treat our readers to a live usability test! This week we’ve revised our front page and we’d like to hear reader reactions to the changes. The old layout is available for comparison in our archives.
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Game Over, ManJanuary 23rd, 2004 by Kevin Cheng :: Comment » |
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Game Over, ManJanuary 23rd, 2004 by Kevin Cheng :: 19 Comments |
For those that don’t know, the two characters on the couch of today’s comic are Gabe and Tycho of Penny Arcade, possibly the most popular web-comic around.
I am an avid gamer and have been since the days of Space Invaders. I took a beginner’s class in Japanese just so I could understand some of the words in the imported games. When, on my 17th straight hour, a character in Metal Gear Solid 2 said, ‘haven’t you been playing long enough’, I was too delirious to recognize it was a pre-programmed script.
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What we can learn from “Gaming Addiction”January 23rd, 2004 by Tom Chi :: 11 Comments |
What happens when a game is *too* good? You know the sort. The ones you can play for hours on end and not notice time passing? The press usually looks to the most extreme examples of this and labels the effect “gaming addiction.” But the more I think about it, the more I see it as a potentially positive effect with important HCI implications hidden inside…
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Effectance in Games and ApplicationsJanuary 24th, 2004 by Kevin Cheng :: 1 Comment |
Carl Klutze posed an interesting question about how complex games can teach through gradual learning and how we could utilize those devices. I started out with a comment response but it’s become so long that I’ve decided it warrants a separate post.
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Don’t Copy That FloppyJanuary 25th, 2004 by Kevin Cheng :: 2 Comments |
http://static.hugi.is/video/fyndin/dctf-1.wmv
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Graphic Link InterfaceJanuary 25th, 2004 by Kevin Cheng :: Comment » |
http://www.designiris.com/graphiclink/
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Drew Cope Drum MachineJanuary 27th, 2004 by Kevin Cheng :: 3 Comments |
http://www.rockstargames.com/upload/swf/winners/multimedia/drewcope.html
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The Making of OK/CancelJanuary 27th, 2004 by Kevin Cheng :: 7 Comments |
KC: Some readers have expressed interest (or confusion) about OK/Cancel and its creators. Who draws the comic? Who writes it? Is it like Penny Arcade wherein one person writes while the other handles the art chores? Even Don Norman had trouble identifying the right person to credit and where said person resided. To clear up the confusion once and for all, I present to you The Making of OK/Cancel…
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NEAsia: Gesture Interfaces in the HomeJanuary 28th, 2004 by Kevin Cheng :: Comment » |
http://neasia.nikkeibp.com/wcs/leaf?CID=onair/asabt/fw/287415
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ConvergenceJanuary 30th, 2004 by Kevin Cheng :: Comment » |
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ConvergenceJanuary 30th, 2004 by Tom Chi :: 6 Comments |
Whenever I hear the word “Convergence” I think of the parable of the blind men and the Elephant. One dude says: “This is a Phone.” Another says: “No, its a PDA.” The Marketer says: “This is the most powerful gaming system known to man.” All the while I’m thinking it’s just a camera/mp3player with voice recorder that also tells time.
The big companies have been promising convergence for years now, and we are finally entering the age wherein every gadget is a veritable electronic Swiss army knife. Yet convergence comes with a host of problems. How does one market something that does so many things? How does a designer make all these functions usable? How will the user find the functions in the first place?
Many have approached the problem by basing the device on a small computer, wherein the interface is all on screen. This is very flexible, but loses something the best hardware has always had: the ability to use it without looking at it.
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Ochre - Mobile Foes (mp3)January 30th, 2004 by Kevin Cheng :: Comment » |
http://www.electronicscene.com/tracks/151/2589/1/1/0/Ochre_-_Mobile_Foes.mp3
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Announcing Jobs@OK/CancelJanuary 30th, 2004 by Kevin Cheng :: Comment » |
You might notice a new nav item on the upper right. That’s right, in addition to your weekly dose of entertainment, we’re now providing a new service to our readers! The site (http://jobs.ok-cancel.com) even features it’s own RSS feed and search functionality.
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Wild Divine - Videogame MeditationFebruary 3rd, 2004 by Kevin Cheng :: Comment » |
http://www.wilddivine.com
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Confessions of a G5 KillerFebruary 3rd, 2004 by Tom Chi :: Comment » |
http://www.overclockers.com/tips1133/
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Don’t Put Your Palm in My PocketFebruary 5th, 2004 by Kevin Cheng :: 5 Comments |
With the N-Gage, the recent announcement of the new Nokia 6600, the Sony Ericsson P900, Palm’s updated Treo 600 and a veritable army of other convergent devices, mobile phones seem to be paving the way in combination devices. However, not to be left off the bandwagon, PDA manufacturers are adding more and more functionality to their products. Handspring pioneered the way with plug-in peripherals for their Visor line. In addition to the basic PDA, you could purchase GPS, camera and even mobile phone attachments. In theory, this concept was ideal as it permitted maximum flexibility and gave consumers a choice. The reality was that users didn’t want to pay for the extras and those that did complained about carrying the extra components.
Last fall, my girlfriend Kathryn and I received PDAs for our birthdays. I elected for a Palm Zire 71 (alas, a mere week before the Tungsten T3 was announced) and Kathryn got an HP iPaq 2215 Pocket PC. While she was replacing her aged Handspring Visor, I was in the rather unique position of being a first time PDA owner - unique for a gadget addict, at least. What would it be like to use a feature-laden PDA when I didn’t even know the first thing about the most basic PDA functions?
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Nothin’ But a UCD Thang Pt. 1February 6th, 2004 by Kevin Cheng :: Comment » |
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Nothin’ But a UCD Thang Pt. 1February 6th, 2004 by Kevin Cheng :: 6 Comments |
Gurus: n.
- somebody who is prominent and influential in a specific field and sets a trend or starts a movement
- a spiritual leader of or intellectual guide for a religious group or movement especially one being described as non-mainstream
By the first definition, we could probably classify Jakob Nielsen, Don Norman, Jared Spool and numerous others as gurus in our industry. Interestingly, like the second definition of guru, the gurus of usability seem to agree about as often as leaders of opposite religious factions - or perhaps west coast and east coast gangs.
If Nielsen says, “download times need to be short or users will leave,” Spool’s UIE will respond, “bull.“
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US Bans Courier 12ptFebruary 6th, 2004 by Kevin Cheng :: Comment » |
http://www.abc.net.au/news/newsitems/s1034726.htm
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World’s First HCI Rap: “We Got It”February 6th, 2004 by Tom Chi :: 141 Comments |
Check it: An OK/Cancel exclusive. We present to you “We Got It”, a song for the users. Representing our HCI, Usability, and Interaction Design brethren. Music and lyrics by our very own Tom Chi with vocals by Tom Chi and KC.
Select the appropriate region and the download (mp3) will begin:
Be prepared for serious HCI flava.Warning: Invalid argument supplied for foreach() in /home/.quendi/offpanel/okcancel.com/wp-includes/template-functions-category.php on line 583
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Why We Need HCI GurusFebruary 6th, 2004 by Tom Chi :: 2 Comments |
Spool says links should be 7-12 words long. Nielsen dislikes Flash, PDFs and frames. Tog hates the Dock. So many HCI/Usability gurus — so many opinions, and many of them conflicting. So why do we need them at all?
I tend to see gurus as being useful because they create much of the shared language by which we can discuss and understand our work. Whether you agree or disagree with their statements, by making those statements they create terminology which allows people to adopt or reject a collection of ideas. In fact, the guru’s names earn a special definitions — becoming terms in themselves wherein certain standpoints and approaches to usability can be lexically collected. For example, to say a site is “Nielsen-esque” is a quick way to encode many attributes of how it is designed. Similiarly, if someone does a “Tog-like” review of your UI, you better believe that Fitt’s law will be in full effect.
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OK/Cancel World TourFebruary 10th, 2004 by Kevin Cheng :: Comment » |
OK/Cancel will be checking out a couple of HCI and usability conferences in the next couple of months. Here are a few of the conference dates we know about (exact days when we intend to be there will be posted as we find out).
- SXSW Interactive 2004: OK/Cancel has been nominated as a finalist in the web awards under the “humor/satire” category. Please go to the site and vote for the People’s Choice award. March 12-16, 2004 in Austin, TX, USA.
- SIG-CHI 2004: One of the biggest HCI conferences each year. This year, it is in Vienna, Austria. April 24-29, 2004.
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http://www.chi2004.org/
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IDEO Prada Case StudyFebruary 12th, 2004 by Kevin Cheng :: Comment » |
http://www.ideo.com/case_studies/prada.asp?x=1
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Nothin’ But a UCD Thang Pt. 2February 13th, 2004 by Kevin Cheng :: Comment » |
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Nothin’ But a UCD Thang Pt.2February 13th, 2004 by Kevin Cheng :: 8 Comments |
HCI is not a unique discipline when it comes to Guru disagreements. Psychology, a big part of where we draw our expertise from, is a great example of a field rife with opposing views. Can personality be used to predict job satisfaction? Guion & Gottier say, “Not at all” then Barrick and Mount come back a couple of decades later and say, “Yes we can.”. Sound familiar? “Download times are important,” says Nielsen. “No they’re not,” responds Spool. In the end, we’re left to form our own opinions based on the data presented to us. At least in Psychology, they seem to have agreed on the job satisfaction question.
Usability and HCI could learn something from that. We are in a young and developing field; a field that intricately deals with the unpredictable facets of human thought, emotion, perception, ultimately – cognition. Ask an experienced HCI practitioner for some advice and the answer is inevitably, “it depends”.
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Announcing OK/Cancel ForumsFebruary 13th, 2004 by Kevin Cheng :: Comment » |
Between the Jobs site, the rap and today’s double sized comic, you’d think we’d be content but we’re chugging along with more. OK/Cancel has been doing pretty well lately. We’ve had Don Norman duke it out with Tom Chi. Steve Krug, Shneiderman and others have stopped by to say “hi” and a lot of other people are participating in discussions that have gone from MC battles to full scale debates. It’s time to take the site and turn the heat up to 8 on your Likert scale. Introducing the OK/Cancel Forums for HCI, Usability and friends at http://forum.ok-cancel.com. As an added incentive, the first thing you can do is vote for how you want this comic strip to end!
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Vivisimo to Use Tech for EbayFebruary 13th, 2004 by Kevin Cheng :: Comment » |
http://story.news.yahoo.com/news?tmpl=story2&u=/ap/20040212/ap_on_hi_te/vivisimo_ebay
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http://www.chiplace.org
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http://www.hcirn.com
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HCI SuperpowersFebruary 17th, 2004 by Tom Chi :: 3 Comments |
Well we’ve got ourselves into quite a situation now. 12 HCI figureheads all with superpowers… I think. Will Lou Rosenfeld unleash a fascinating ontology? Will Brenda Laurel transform the East into a quivering transmedia substrate? (Don’t ask me what that means). Perhaps Tufte will disappear into thin air using his principal of minimal visual difference, or Winograd will apply the priciple of “throwness” literally. I’m getting quite confused trying to figure out exactly how everyone will fight, so I’m opening it up to the readers for suggestions. Which superpowers do you want to see for your favorite HCI star?
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Destroy Your Computer (Flash)February 18th, 2004 by Kevin Cheng :: 1 Comment |
http://www.inicia.es/de/Turbo_J/metele.html
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6 Steps to Better User InterviewsFebruary 19th, 2004 by Kevin Cheng :: Comment » |
http://www.adaptivepath.com/publications/essays/archives/000295.php
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Nothin’ But a UCD Thang Pt. 3February 20th, 2004 by Kevin Cheng :: Comment » |
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Nothin’ But a UCD Thang Pt. 3February 20th, 2004 by Kevin Cheng :: 9 Comments |
I’ve been spending a lot of time talking about the usability and HCI gurus; about how they don’t show their methodology enough for us to gain context of their useful research and how it would be ideal if we had access to all of this information in a subscription based repository. Instead of harping on them some more, I thought I would turn the focus onto the guru’s readers. We teach our children to interpret things they see on television or in movies, helping them differentiate what is real and what isn’t. Similarly, we should learn to interpret the articles and publications we read in a useful manner.
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Webcast: Feb26-Anthem UsabilityFebruary 20th, 2004 by Kevin Cheng :: Comment » |
http://www.humanfactors.com/training/webcastanthem.asp
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whether the Adaptive Path folks have ever thought to represent themselves as a gigantic robot. It would certainly be impressive for conferences or initial client meetings… although it doesn’t help Veen with his airline leg room issue. Actually, maybe Adaptive Path Voltron has the power of flight. Huh.
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Critically AcclaimedFebruary 24th, 2004 by Tom Chi :: Comment » |
Among the general populace, there is this notion that HCI/design gurus are themselves good designers. Nothing could be further from the truth. Design gurus are people who *write* well about design, and are good at explaining design. But this skill is completely unrelated to design itself.
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Nothin’ But a UCD Thang Pt. 4February 27th, 2004 by Kevin Cheng :: Comment » |
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Nothin’ But a UCD Thang Pt. 4February 27th, 2004 by Kevin Cheng :: 12 Comments |
Ah the conclusion to our first story arc, and also to our double sized comics. Good riddance I say, for I have lost enough sleep drawing twice as much as usual. I hope you’ve enjoyed our little fun with some industry players. The nice thing about having a fairly tight community is that you have a specific set of people that most will recognize. For those who were in the comics, please don’t sue us. We’ll buy you a drink at one of the conferences we’ll see you at.
Peter Merholz, Mark Hurst and Christina Wodtke, considered by some to be gurus themselves, all chimed in last week on the general thread thus far. Each brought up interesting points on why HCI and Usability gurus cannot or should not offer more evidence in their publicly digestible advice columns and articles. For my part, I’ll conclude our discussion with my take on these reasons and how valid I feel they are.
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The Pen is Mightier… than the mouse?February 27th, 2004 by Tom Chi :: 9 Comments |
I’m pretty psyched to report that this comic was done completely using Wacom/Tablet technology. Tablets have certainly been in the news in the last year or so, but to date, consumers have been slow to adopt them. I think this is largely because the range of software that is optimized for pen operation is still small. This leaves people trying to use the pen on software that was designed for a mouse, and that experience is suboptimal.
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The Problems with TrainingFebruary 29th, 2004 by Kevin Cheng :: Comment » |
http://www.uiweb.com/issues/issue29.htm
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Laptop Anti-theft DeviceFebruary 29th, 2004 by Kevin Cheng :: Comment » |
http://www.canada.com/vancouver/story.html?id=511952d3-89a0-4a03-a092-be29eaeb346f
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Royksopp Info Design VideoMarch 1st, 2004 by Kevin Cheng :: Comment » |
http://www.astralwerks.com/royksopp/remind_me.html
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The Magic RoundaboutMarch 2nd, 2004 by Kevin Cheng :: Comment » |
http://www.swindonweb.com/life/lifemagi0.htm
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http://www.ephemeroi.com/werdtothe/arkv/001302.htm
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As we mentioned before, Tom and I are scheduled to attend a couple of events over the coming months. We will be in Austin next week for the duration of the South by Southwest (SXSW) Interactive and next month in Vienna for ACM SIG-CHI.
Despite the lure of the almighty swag, we are primarily there to meet people in our field but in particular, we also want to meet our readers. So we’re putting out a request to ask if any of you are in charge of a booth at either of the conferences and feel like sharing some space for a day or two. We promise we’ll stay skinny and take up as little space as possible. What we’d like to do is meet some readers, shoot the breeze, and maybe even do some sketches for people and heck, maybe we’ll have our own swag. If you’re interested in sharing your booth, please shoot me an e-mail.
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Robotic ExoskeletonMarch 8th, 2004 by Kevin Cheng :: Comment » |
http://www.berkeley.edu/news/media/releases/2004/03/03_exo.shtml
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The last day for early registration at CHI 2004 is March 10. After this date, registration is still open (through April 7) but costs $200 more. Also, if you are a student, the discount is considerable so register early and take advantage of all the perks you can get!
The conference is in Vienna this year and promises to break a lot of new ground by covering a number of special topics including: ambient intelligence, games, mobile computing, and robotics. Beyond the fancy stuff, the core program seems to be a good mixture of academic and commercial perspectives to HCI. Overall it will be an excellent event for advancing our discipline as well as making connections across our various sub-communities. It’s a great venue for personal and professional development, and I hope that many of our readers will be able to make it out there!
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Content to be StylishMarch 12th, 2004 by Tom Chi :: Comment » |
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Content to be StylishMarch 12th, 2004 by Tom Chi :: 9 Comments |
Content. This is what we call creative work these days. Its separation from specific presentation technologies (”form”) has long been a goal of standards commitees and web developers. From the technical perspective such separation makes a lot of sense — the cleaner the separation, the easier the transport of data across time or space or device.
From the creative pespective, however, the separation of form and content is not only nonsensical, it tends to degrade the work.
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OK/ContentMarch 12th, 2004 by Kevin Cheng :: 2 Comments |
These days, so many people espouse the values of standards compliant web development and separation of form and content that doing so myself would basically be preaching to the choir. Well watch me get up on the podium and give this sermon anyway.
I’ve read all the resources people point to about the virtues of CSS. Be it our fellow SXSW finalists CSS Zen Garden and Asterisk*, W3C or A List Apart. In spite of all the evidence, I was not convinced. The problem, to me, was that so many of the voices were almost religiously fanatical about CSS. If it wasn’t done in CSS, it was bad. The whole thing reminded me of Mac fanatics.
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Tom and I are at SXSW right now and attending panels and such. If you’re there, look out for us. I’m on the SXSW /geekout IRC channel during panels and will be in the common area in between. You can also reach me on my Austin mobile 512-694-4264 (valid only during SXSW).
Come ask us for a trading card! We will be posting thoughts and reports as we go.
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SXSW UpdateMarch 15th, 2004 by Kevin Cheng :: 7 Comments |
We won.
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SXSW Link RoundupMarch 17th, 2004 by Kevin Cheng :: Comment » |
http://www.mikeslone.org/2004/03/15/0001
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Webword Returns!March 18th, 2004 by Kevin Cheng :: Comment » |
http://www.webword.com/
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Ridiculously EasyMarch 19th, 2004 by Tom Chi :: Comment » |
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Ridiculously EasyMarch 19th, 2004 by Tom Chi :: 5 Comments |
KC and I attended plenty of panel discussions this past week, with topics ranging from the economic viability of OSS to the evolution of blogging, to emergent democracy based on wifi devices. While many were quite engaging, there were a few that made me want to flip tables out of boredom and frustration.
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SxSW Panels Pt 1/3March 19th, 2004 by Kevin Cheng :: 6 Comments |
SxSW Interactive was an incredible time. The four days passed by like a whirlwind. We met a ton of people, saw a lot of interesting panels, went to a few parties and, as I mentioned before, won a web award, too! Look for some highlights from the OK/Cancel perspective with pictures early next week. For now, let’s talk about the panels we attended and some general impressions of them. The full list of panels can be found at the SxSW website. Tom and I found so many of interest that we were forced to split up and cover as many as possible, sometimes even jumping between multiple panels in the same timeslot.
Most panels raised at least one or two interesting questions that I felt were worth more thought and discussion. Below, I’ve given a brief synopsis of each panel I attended, my views, and areas I felt required more thought:
- Today’s Gaming, Tomorrow’s Virtual Worlds
- Designing Entertainment: Let’s Play a Game
- Accessibility is for Everybody
- Getting the Most out of SXSW
Instead of trying to discuss all of these in one big comments thread, I’ve created discussion threads for each panel.
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Sketchy InformationMarch 21st, 2004 by Kevin Cheng :: Comment » |
http://www.technologyreview.com/articles/print_version/wo_sherman031904.asp
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Open Letter to NiellyMarch 21st, 2004 by Kevin Cheng :: Comment » |
http://www.designbyfire.com/000068.html
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Tablet Painting SimulationMarch 24th, 2004 by Kevin Cheng :: Comment » |
http://www.ambientdesign.com/artrage.html
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iFlyMarch 26th, 2004 by Kevin Cheng :: 14 Comments |
The topic of just how bad BMW’s iDrive system is has been beaten, resurrected, stoned, dragged, reincarnated, perforated and nuked. However, we all know a subject hasn’t been sufficiently mocked until we draw a comic on it.
What can really be said about the iDrive that hasn’t been already said? The interface is difficult to use even if people are focused on operating the system without driving. Hundreds of functions, all crammed into one tiny screen and buttons that do different things depending on what mode you are in. Voice commands that require the driver to recall sequences of key words. All of these “features” and more made iDrive the HCI punching bag for the last year or more. Amidst all this mess, nobody’s bothered to mention the sheer courage that BMW has shown.
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ArtRage is like, whoa.March 31st, 2004 by Tom Chi :: 5 Comments |
I meant to post much earlier in the week, but my spare time has been consumed with this excellent application: ArtRage. It’s a painting program which was created by some of the crew that worked on KPT5/6/7. Check out some quick paintings from the last couple days here:
Working with it in has been just incredible. What amazes me most is the effort they’ve put into oil paint dynamics. By carefully modeling this medium, they’ve captured a great amount of complexity, but exposed it in a simple interface.
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SxSW: The OK/Cancel ExperienceMarch 31st, 2004 by Kevin Cheng :: 4 Comments |
If you’re expecting some serious thoughts about the panels and experience at SxSW 2004, this account is probably not what you should be reading. Both Tom and myself have posted our slightly more poignant and memorable thoughts already and a number of bloggers have posted detailed accounts of the panels and keynotes for your review. What you’re getting instead is the completely unapologetic, blow by blow account of the best of the rest from our perspective. Enjoy.
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April ToolsApril 2nd, 2004 by Kevin Cheng :: 1 Comment |
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April ToolsApril 2nd, 2004 by Kevin Cheng :: 6 Comments |
Happy day after April Fool’s. As the HCI/Usability site with a sense of humour, it was probably our responsibility to report something substantial like Jakob Nielsen partnering with Jared Spool or Jared officially changing his name to LL Spool J. Sadly, we can only offer suggestions on how you as an HCI practitioner might have gone about celebrating this mischievous day. We take no responsibility for your actions, nor your children’s for that matter.
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Seeing Computer Guides BlindApril 2nd, 2004 by Kevin Cheng :: Comment » |
http://www.wired.com/news/gizmos/0,1452,62810,00.html
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Usability in OSD is HardApril 2nd, 2004 by Kevin Cheng :: Comment » |
http://daringfireball.net/2004/04/spray_on_usability
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Gmail in DetailApril 2nd, 2004 by Tom Chi :: 16 Comments |
So there was a lot of buzz yesterday around Gmail: the gigabyte web-based email service announced by Google on April 1st. While other Google annoucements that day were met with an appropriate amount of skepticism (the Lunar Base for example), Gmail seems to have caught many a techie’s imagination. The main question is: could it be real?
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Microsoft Jobs BlogApril 5th, 2004 by Kevin Cheng :: Comment » |
http://blogs.msdn.com/jobsblog/
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Jack and JillApril 9th, 2004 by Tom Chi :: 1 Comment |
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Jack and JillApril 9th, 2004 by Tom Chi :: 14 Comments |
Personas. Love ‘em. Hate ‘em. Struggle to Integrate them. Are they truly useful, or a little hokey?
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Começar uma Tira Relacionada com UsabilidadeApril 9th, 2004 by Kevin Cheng :: 2 Comments |
As I trudge off to Spain, it’s only appropriate that I bring the excellent news of our first localized version of OK/Cancel - OK/Cancel in Portuguese, brought to us by Usabilidade.com! They also have an interview with us for which we have posted the English version so go check that out, too.
We will shortly be mirroring those translations here on ok-cancel.com as well, but until then go check out the ones they’ve done so far including April Tools, iFly and Ridiculously Easy.
Russian and Chinese translations are in the works at the moment and we’ll happily take volunteers for other languages.
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Usabilidade.com Interview with OK/CancelApril 9th, 2004 by Kevin Cheng :: 1 Comment |
The following interview was done for usabilidade.com, a portuguese site on usability. They will be providing portuguese translations of OK/Cancel from now on! We will also be providing other languages such as Russian and Chinese shortly. If you want to do a translation for us, let us know.
Here is the interview’s English version.
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Gurus vs Bloggers, Rnd 1April 12th, 2004 by Kevin Cheng :: Comment » |
http://www.designbyfire.com/000076.html
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Joy of NavigationApril 14th, 2004 by Kevin Cheng :: Comment » |
http://www.peterme.com/archives/000296.html
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Usamajility!?April 16th, 2004 by Kevin Cheng :: Comment » |
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Usamajility!?April 16th, 2004 by Kevin Cheng :: 5 Comments |
Election year is already upon the Americans. It seems like yesterday that I was standing in front of the capital in Austin, TX, gawking at all the Bush supporters. At the time, I had only recently moved and felt like I was watching playoff sports but had no team to root for. The game then proceeded into quintuple overtime and even the penalty shootout didn’t seem to settle who had won.
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Error 1040- Timed OutApril 16th, 2004 by Tom Chi :: 5 Comments |
Now if there is any government agency which needs to hire usability people, it’s got to be the I.R.S. According to this Associated Press article, it takes “28 hours and 30 minutes to complete an average tax return with itemized deductions and income reported from interest, dividends and capital gains.” Sheesh… that’s got to be the worst time on task I’ve ever heard of. The I.R.S. would do well to learn from online e-tailers like Amazon: first off, when taking someone’s money, please make it ‘one-click’ easy! Heck, if they structure it right, we might end up wanting to add just a couple more taxes to our ledgers so we can get free shipping (or filing, rather).
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DrivingVotes.orgApril 16th, 2004 by Tom Chi :: 4 Comments |
Although I’m generally not a fan of partisan sites (which is how I ended up annoying Craig of craigslist), I’m going to put up a link to DrivingVotes.org. Along with Voter Virgin, and Rock the Vote they are achieving the very important nonpartisan goal of getting more eligible voters registered. Probably the most shocking fact about the 2000 election for me was the pitiful turnout. While everyone quibbled over a couple thousand ballots in Florida, few mentioned the 100 million people that just didn’t bother to vote. Generally, I’m very excited about the internet’s ability to elevate political discourse while simulataneously making it more accessible. I better stop the post here, however, lest Craig sends his vast armies to destroy us.
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The Puck Stops HereApril 21st, 2004 by Kevin Cheng :: Comment » |
http://www.wired.com/news/gizmos/0,1452,63105,00.html?tw=wn_tophead_1
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BrainteaserApril 23rd, 2004 by Tom Chi :: Comment » |
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BrainteaserApril 23rd, 2004 by Tom Chi :: 2 Comments |
Recently, the interaction design mailing list I’m on has been flooded with a long debate on the HCI interview process and the place of portfolios within it. How valuable is a portfolio for judging interaction design skills? What are the legal dimensions of showing proprietary work? — and how can an interviewer be sure of what work that was done by the candidate vs. his/her team?
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Premium Job PostingsApril 23rd, 2004 by Tom Chi :: 1 Comment |
Since we’re talking about the recruiting process this week, it seems appropriate that I mention the launch of our new Premium Job Posting service. If your company is actively recruiting HCI professionals, a Premium Job Posting is a great way to stand out amongst the ever-shifting stream of jobs that we catalog. It also lets you customize your post’s details page to better represent your organization and its unique opportunities. KC highly recommends it!
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Interaction Architect Title GeneratorApril 26th, 2004 by Kevin Cheng :: Comment » |
http://www.girlwonder.com/jobs.html
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As Tom and I head into CHI 2004, job hunting is on a lot of people’s minds. Résumés, interviews, brainteasers and of course, portfolios have become a regular topic of conversation. The topic is especially close to home for me as I find myself in the “soon to graduate” camp for the second time - certainly a strange feeling after being in the interviewer seat for a year or two.
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The ESP GameApril 28th, 2004 by Kevin Cheng :: Comment » |
http://www.espgame.org/
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ConnectApril 30th, 2004 by Kevin Cheng :: 7 Comments |
The theme of CHI 2004 was “Connect”. Unfortunately, we found many attendees had problems doing just that at the conference. Whether it was trying to find tape and paper to leave a message on the board, connecting to the rather unreliable wireless network or getting your powerpoint to show up on the projector in the opening plenary, “Connect”ing proved difficult at times.
Having said that, I think CHI 2004 was a resounding success. Keeping a group of HCI (or CHI) professionals happy is almost a no-win situation. SOMEthing is bound to be deemed unusable. The signage is bad! The program is hard to navigate! The digital proceedings are inaccessible! The croissants aren’t usable because it makes my fingers dirty!
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Apple Store ExperienceMay 2nd, 2004 by Kevin Cheng :: Comment » |
http://www.ifoapplestore.com/stores/risd_johnson.html
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LL Spool J - InfoDesign InterviewMay 2nd, 2004 by Kevin Cheng :: Comment » |
http://www.informationdesign.org/special/spool_interview.php
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Using Games in HCIMay 3rd, 2004 by Kevin Cheng :: 1 Comment |
CHI 2004 had a few panels focused on videogames. Of these, a couple of ideas were particularly innovative and really point to how games are leading the way in the field of HCI: Uncle Roy All Around You and The ESP Game.
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Laser VisionMay 3rd, 2004 by Kevin Cheng :: Comment » |
http://news.bbc.co.uk/1/hi/technology/3647437.stm
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http://www.marumushi.com/apps/newsmap/
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CHI 2004 highlightsMay 6th, 2004 by Tom Chi :: Comment » |
CHI was awesome. I’ve finally recovered from jet lag, so it’s time to post. KC and I saw many things worth writing about, several of which we will handle in detailed articles later. For now here a quick rundown (in no particular order) of some interesting things I saw there:
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Getting a LifeMay 7th, 2004 by Kevin Cheng :: Comment » |
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Getting a LifeMay 7th, 2004 by Tom Chi :: 14 Comments |
The word on the street nowadays is that building a good product is no longer good enough. Marketers are convinced that products should evoke an entire lifestyle and way of being, and are falling over themselves to sell you the package deal. Lifestyle brands hawking a pantheon of products wrapped in an attitude have arrived in full force and have reimagined identity as a cart full of brand names. How can this possibly work?
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Life Experience DesignMay 7th, 2004 by Kevin Cheng :: 11 Comments |
We often talk about the User Experience when determining how people will use our products. The term has become so popular that the title of User Experience Engineer, or UX Engineer, has become somewhat commonplace.
Some design agencies now speak of extending the experience beyond just the product. The product is not enough, instead, one needs to extend design into what is called Life Experience design.
The premise of the philosophy is thus: you can design for the product experience and that is the experience you have when you interact with the product; you can design for the user experience which taken in its traditional sense really means the same thing as product experience - the user’s experience while they interact with a product; or you can design for life experience which is the experience the user gets with the context of a product in their lives.
How is Life Experience different from typical User Experience? Let’s take a look at some examples of how people actually do Life Experience Design and see if we can spot the differences.
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The Great Blogger RelaunchMay 10th, 2004 by Kevin Cheng :: Comment » |
http://www.blogger.com/knowledge/2004/05/great-blogger-relaunch.pyra
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MusicPlasma - Band RelationshipsMay 11th, 2004 by Tom Chi :: Comment » |
http://www.musicplasma.com/
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Grimm’s ™ Fairy MailsMay 14th, 2004 by Kevin Cheng :: Comment » |
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Grimm’s ™ Fairy MailsMay 14th, 2004 by Kevin Cheng :: 13 Comments |
During CHI2004, I attended one presentation on Remail (there were two, but I wasn’t able to attend the other). Several days ago, Tom and I finally got ourselves GMail accounts thanks to a reader of OK/Cancel. I thought it would be interesting to compare and contrast the two up and coming clients. Admittedly, GMail is a web application and comparing it to a suite like Remail has some element of comparing apples and oranges. However, the two systems do share surprising similarities in philosophy.
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Email ReloadedMay 18th, 2004 by Tom Chi :: 3 Comments |
Email, which was developed decades ago so researchers could send electronic letter to each other, has grown incredibly. Especially in the last 15 years, it has gone from rarely used to daily necessity. With this growth has come folders, categories, threading, rules, autorepliers, notifications, spam, spam filters, and on. A fascinating question is where should it all go from here?
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Design Eye for the Web GuyMay 19th, 2004 by Kevin Cheng :: Comment » |
http://www.designbyfire.com/000094.html
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Too Much (bad) InformationMay 21st, 2004 by Tom Chi :: 7 Comments |
Kevin will write something significant about the diary study methodology but in the meantime I wanted to pose some questions. A lot of our study techniques seek to understand the user in their natural environment — the mantra being: we must serve the user in the ways that he or she lives now. Unfortunately, there are plenty of us who do not live in a way that is optimal for our health or our long-term well being. Given this, does it make sense to crystallize bad habits by creating products that tailor to them?
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Diary Studies: Too Much Information?May 21st, 2004 by Kevin Cheng :: 8 Comments |
When I mention diary studies, I often expect people to either give me a blank stare or have some adverse reaction akin to “blech! that will take too much time/money!” The reality of it is that the methodology isn’t as time consuming nor is it all that complicated. Sometimes, we might get a little more information that we bargained for but that’s rarely a bad thing.
Let’s look at what a diary study is and where these misconceptions might come from.
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What is Findability?May 23rd, 2004 by Kevin Cheng :: Comment » |
http://www.findability.org/faq.php
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Cyborg Mind MonkeysMay 28th, 2004 by Tom Chi :: Comment » |
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Cyborg Mind MonkeysMay 28th, 2004 by Tom Chi :: 9 Comments |
I saw Ray Kurzweil speak last Wednesday, and it was quite incredible. A lot of what he presented is talked about in “The Age of Spiritual Machines“, but experienced in one sitting it had my brain at 100% CPU usage trying to rationalize 10 different threads. Although I had read about it in Scientific American a while back (Oct 2002), I hadn’t really considered the larger ramifications that the cyborg mind monkey experiments could have.
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Thirty Years with ComputersJune 1st, 2004 by Kevin Cheng :: Comment » |
http://news.com.com/Thirty%20years%20with%20computers/2010-1001_3-5221124.html?part=rss&tag=feed&subj=news
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Testing the TestJune 4th, 2004 by Kevin Cheng :: Comment » |
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Testing the TestJune 4th, 2004 by Kevin Cheng :: 6 Comments |
As I was completing a design project a couple of months ago, I wanted to conduct a few tests. In return, I also participated in several tests. As the test was being conducted, I often myself really struggling to refrain from providing feedback about the testing methodology, wording and techniques instead of concentrating on the tasks administered.
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Get Your Own Cameo!June 4th, 2004 by Kevin Cheng :: 9 Comments |
Want your likeness to appear on an OK/Cancel comic strip? We got it. I’m pleased to announce our OK/Cameo program! We know you have a lot of stories out there and we want to hear them. Any ideas that we use for a comic strip (whether we use the idea directly or some derivative of it) means you’ll also get a cameo in a future comic! Easy enough. Submit as many ideas as you like.
As a further bonus, we’re going to put all the submissions (whether they are used or not) into a draw for FREE OK/CANCEL T-SHIRTS! Of course, we don’t actually HAVE any T-shirts yet, which makes it even better because you get a say in what they will look like (see Tom’s post). So if you have ideas for a strip, !
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T-Shirts are here!June 4th, 2004 by Tom Chi :: 14 Comments |
Ok, actually we’re still designing them… and here’s your chance to help out! KC put me in charge of doing merchandising development — which I would be awesome at — but I have a bad case of designer’s block. You can check what we’ve come up with so far [here]
![[here]](http://www.ok-cancel.com/archives/post/2004/06/OKCshirts.gif){kind=link}
Beyond these, we are planning an East Coast vs. West Coast shirt and (maybe) a Lotus Notes shirt. Take a look at what’s there, and leave a comment on what you like, and/or suggests for what you’d like to see. Is there a particular OKC quote or image that you found funny or shirt-worthy?
[KC Update 24 Sep 04 : They really ARE here now! OK/Cancel Store]
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UPA2004 BloggedJune 9th, 2004 by Kevin Cheng :: Comment » |
http://usabilityworks.typepad.com/
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Sparklines: RevisedJune 10th, 2004 by Kevin Cheng :: Comment » |
http://www.edwardtufte.com/bboard/q-and-a-fetch-msg?msg_id=0001OR&topic_id=1
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TomostanJune 11th, 2004 by Kevin Cheng :: 2 Comments |
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After the Online PurchaseJune 11th, 2004 by Kevin Cheng :: 8 Comments |
We’ve talked about catch phrases like Life Experience and designing for more than just the user experience but let’s step back now and talk about what the user experience means in the online shopping world. When we design an e-commerce website, we often look at factors such as stickiness, drop out rates, conversion to sale ratios and many other factors. Designing a solid online experience is no small feat and designing an enjoyable one is even more challenging.
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Designing Interfaces for Tablet PCJune 15th, 2004 by Kevin Cheng :: Comment » |
http://www.devx.com/TabletPC/Article/21302
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TomostanJune 16th, 2004 by Tom Chi :: 6 Comments |
Not surprisingly, after just a couple days OK/Cancel dominates searches for the word “tomostan.” Probably more surprising is that we are near the top for a search on “OK.” Of course, very few people search for a word like “OK”, but it’s pretty entertaining to own such a ubiquitous word especially when others are busy fighting over nigritude ultramarine. We are at a curious inflection point in the history of human knowledge. Search is becoming a more and more relevant navigation approach and displacing classical information structures.
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90% of All Usability Testing is UselessJune 17th, 2004 by Kevin Cheng :: Comment » |
http://www.adaptivepath.com/publications/essays/archives/000328.php
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Sure, We ListenJune 18th, 2004 by Kevin Cheng :: Comment » |
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Sure, We ListenJune 18th, 2004 by Kevin Cheng :: 20 Comments |
I was sitting in a meeting with my program manager and a few developers. The meeting was a routine triage to go through the issues database, discuss progress and assign new issues. An HCI issue comes up and the match begins. Ding Ding! I give the first blow by providing an informed opinion and decision on the matter. Bam! The PM disagrees with me based on, so far as I could tell, personal bias. Pow! I deliver what I believe to be the knockout blow with user research data. Whack! What’s this? The PM is back up and he’s called in reinforcements. He calls another usability person in our team and asks for her opinion. Whap! Only to find she supports the decision and delivers the knockout. The PM sulkily walks away, defeated at last.
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Creating a Wearable RobotJune 18th, 2004 by Kevin Cheng :: Comment » |
http://www.technologyreview.com/articles/demo0704.asp
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Alternative Game ControllersJune 22nd, 2004 by Kevin Cheng :: Comment » |
http://www.gamasutra.com/features/20040618/lloyd_01.shtml
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User Experience HoneycombJune 24th, 2004 by Kevin Cheng :: Comment » |
http://semanticstudios.com/publications/semantics/000029.php
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Attention DefJune 25th, 2004 by Kevin Cheng :: 3 Comments |
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Making Senses of DesignJune 25th, 2004 by Kevin Cheng :: 13 Comments |
Multitasking. The word is applied in many different contexts: How Windows does or does not multitask; How drivers multitask by talking on the phone or changing the radio station; How a person talks on the phone while doodling on a piece of paper. Perhaps it’s the word task that throws us off but we don’t commonly think about some basic multitasking done every day, at a more micro level. For example, holding a conversation.
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Separate but Equal DesignJune 25th, 2004 by Kevin Cheng :: Comment » |
http://www.bestkungfu.com/?p=507
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UPA List for Local Elections OfficialsJune 26th, 2004 by Kevin Cheng :: Comment » |
http://www.surveymonkey.com/s.asp?u=51447524042
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FeedBurner SyndicationJune 26th, 2004 by Kevin Cheng :: 2 Comments |
We’re trying out Feedburner for our syndication needs so that we can support more people with less hassle. If you were subscribed to us through RSS or wanted an Atom feed, please redirect your newsreaders to this feed. The old feeds will still be around but may slowly get phased out. If you don’t know what RSS is, this message probably doesn’t affect you but I highly recommend you find out. It may change the way you surf.
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Mass DistractionJune 28th, 2004 by Kevin Cheng :: Comment » |
http://www.mass-distraction.org
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Interruptive Technology and the Death of Deep ThoughtJune 30th, 2004 by Tom Chi :: 15 Comments |
For those of you who know me, you know that I think Gauss is cool :: Gauss was so tremendously smart that he accomplished 10 times more than the average genius and I think I’ve started to understand how. Just imagine Gauss’s day: every morning he would wake up, and have nothing to do but work on his latest theories … 8-10 hours of uninterrupted time to think. Imagine that.
Nowadays its just the opposite: its hard to get 8-10 *minutes* of uninterrupted time, and this is mainly due to the interruptive communication technologies that saturate every minute of our waking lives. Its been shown that once someone has been interrupted from concentration it takes ~4 to 15 minutes to regain that initial level of concentration. Now if the mean time between interruptive events is on the order of 10 minutes, its not hard to see that the total amount of time that can be spent in deep concentration is exceedingly low (nearly zero, actually — depending on the distribution around the mean).
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BrailleNote PKJuly 1st, 2004 by Kevin Cheng :: Comment » |
http://www.pulsedata.com/Products/Notetakers/braillenotepk.asp
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TurbulenceJuly 2nd, 2004 by Kevin Cheng :: 1 Comment |
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Interactive Information Visualization ROCKSJuly 2nd, 2004 by Kevin Cheng :: 11 Comments |
Period.
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What?! no WAYJuly 2nd, 2004 by Tom Chi :: 8 Comments |
it sucks.
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Visualizing the Future of InterfacesJuly 5th, 2004 by Kevin Cheng :: 2 Comments |
What is interactive information visualization? Let’s first look at information visualization, or info viz for short. Info viz is exactly what the name implies - methods of visualizing data, typically large amounts of it, in a coherent and organized manner. A simple bar chart, pie chart or graph is an example of information visualization. More complex visualizations can be found within just about any work Edward Tufte works on. Interactive information visualization, is info viz that can be manipulated. You might even say it’s info viz with an … interactive component!
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Interactive Visualization: the awkward yearsJuly 6th, 2004 by Tom Chi :: 7 Comments |
I, like many people, love information and data visualization. Sadly, it sucks. The examples of successful visualization are so few and far between that Tufte scours several centuries of material for a handful of good ones, and need only open the daily newspaper to get 50 bad ones. Now one need only add an interactive component to the equation and we go from a handful to essentially none.
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Transparent Desktop Opens DoorsJuly 8th, 2004 by Kevin Cheng :: 1 Comment |
http://www.wired.com/news/technology/0,1282,64129,00.html
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One Click WarJuly 9th, 2004 by Kevin Cheng :: Comment » |
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On Unix Command Lines and PianosJuly 9th, 2004 by Tom Chi :: 24 Comments |
In this week’s comic we have an example of an interface which probably shouldn’t be made easier to use. Although HCI folks will rarely admit it, there are quite a few situations where improved usability is uneeded and unwanted.
One that comes to mind for me is the Piano. I’ve played piano for quite some time and to me the interface feels perfect. The weight of the keys, the spacing between them, everything about it seems effortless and right. In reality though, if the goal is to help a person play music, the piano interface leaves much to be desired. It is a system that only a small percentage of the population ever master, and one where a newcomer can’t really accomplish much. For these reasons, I liken it to the Unix Command Line.
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The Fight of Challenge vs. Usability in GamesJuly 12th, 2004 by Kevin Cheng :: 2 Comments |
Usability is great when it comes to most applications - unless one of the criteria for the application is “challenging for the user”. Such is the dilemma of video game design. The designer wants to create a game that is challenging enough to be fun but not so challenging that gamers are fed up with the game before even starting. If you make something challenging, does that mean it’s unusable? Further, is unusable even a bad thing when it comes to games? How do we balance the two sides?
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Star SearchJuly 16th, 2004 by Kevin Cheng :: 3 Comments |
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The Perfect Search Engine InterfaceJuly 16th, 2004 by Kevin Cheng :: 19 Comments |
Last week, a friend of mine reminisced about how he could not access Google from his home due to some ISP issues. He could reach anywhere else - Yahoo or MSN, for example - but not Google. He likened it to losing your glasses and even went so far as to say that the internet is useless without Google. Rather than using other search engines, he simply felt helpless. Obviously, Google’s technology has solidified them as the leader of search engines but Google has also been applauded for its minimalist design. Some sites, such as Alta Vista, followed suit with similar interfaces yet others seemed to move into more feature laden and complex interfaces. This diversity begs the question: what is the perfect search engine interface?
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Six Design Lessons from the Apple StoreJuly 21st, 2004 by Kevin Cheng :: Comment » |
http://adaptivepath.com/publications/essays/archives/000331.php
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Fitting InJuly 23rd, 2004 by Kevin Cheng :: Comment » |
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A Day in the Life of HCIJuly 23rd, 2004 by Kevin Cheng :: 7 Comments |
When I speak to some smaller firms about HCI, I often get a response on the lines of, “that sounds great, but we only have one or two projects so there isn’t really enough work for a full-time HCI.” On some days, I have a lapse and actually nod in agreement. On other days, I think back to some projects I’ve worked on and recall how I spent all of my time on a single project from requirements to release and not only had enough work - I had too much work. Certainly, underestimating the amount of work a job takes is nothing new. Programmers have had to live with managers under allocating time for development and testing for years. In HCI, however, the difference isn’t by days, it’s by months. How is such a massive disconnect possible? To answer this question, I decided to look at what a typical project cycle was like for me, and what tasks I did.
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Budgeting for Advertising and Customer ExperienceJuly 29th, 2004 by Kevin Cheng :: Comment » |
http://www.goodexperience.com/blog/archives/000036.php
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OSS UsabilityJuly 30th, 2004 by Tom Chi :: Comment » |
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OSS S.O.S. - How HCI Killed Open SourceJuly 30th, 2004 by Tom Chi :: 52 Comments |
KC has been taking care of articles for the last two weeks, but I’m back now (whilst he is on vacation) with a comic and article responding to the somewhat misguided call to arms put forward by Frans English. He has set out to improve awareness of usability issues within the OSS community with an essay entitled:
Open source usability is a technical problem we can solve on our own.
This is clearly an essay written by developers, for developers and it is rife with severe misunderstandings about the nature of both usability and design. While his goal of raising usability awareness in OSS is admirable, his message is filled with a deep distrust of established usability techniques and the professionals who practice them. Worse yet, there is an underlying tone that usability work is trivial to learn since it is less technical than code.
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Getting Nothing for SomethingAugust 6th, 2004 by Kevin Cheng :: Comment » |
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Information: The New CurrencyAugust 6th, 2004 by Kevin Cheng :: 11 Comments |
Like a tag team, this week it’s Tom’s turn to take off for the weekend and my turn to share this week’s comic. There seems to be a lot of examples of law suits over experience recently. Mark Hurst talked about spending more on usability instead of marketing - these days, we’re seeing money spent on lawsuits instead of user experience. Examples of such cases include Accessible Odeon and BugMeNot. Newspapers want our information, but we don’t want to give it to them. Instead, hundreds or thousands of John Does are probably in the NYTimes database - many of whom I’m sure live in Beverly Hills 90210 for some strange reason. Web sites want our information, we want their content. Exactly how much is our information worth?
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OK/Cancel Presents: UIE’s UI9August 10th, 2004 by Kevin Cheng :: 4 Comments |
We’ve prepared an extended comic strip for the User Interface 9 Conference run by Jared Spool’s User Interface Engineering. The comic is being released in four segments for your online consumption. In addition, it will be on the UI9 posters. This project was a lot of fun for both Tom and I. If your company has an idea for a similar project in the future, let us know. In the meantime, go check out the first instalment of LL Spool J and the Quest for UI9.
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Killer AppAugust 13th, 2004 by Kevin Cheng :: 23 Comments |
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Killer AppAugust 13th, 2004 by Tom Chi :: 12 Comments |
The bad boys of software are bad for different reasons. But whether its intermittent crashes which promote data paranoia, maddening mazes of dialogs or addictive (habit-forming?) gameplay, they all share the ability to dramatically change our lives for the bad.
Back in 2002, a Korean man died from playing games 86 hours straight. Software has also allowed many to withdraw from regular life. Certainly the software designers did not intend for this type of outcome, but whose responsibility should it be to plan against the larger negative social effects of software?
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Comic CommentingAugust 15th, 2004 by Tom Chi :: 4 Comments |
So I finally pulled together some free cycles to code and the result is the spiffy new button bar featuring: Comic Commenting! Now you can leave comments directly on a comic — just click that bottom left button:
Since this and the button bar are new, there probably will be bugs… afterall I didn’t test Opera, Safari or Lynx(!) So if you run into problems feel free to contact Kevin with bug reports. Excellent.
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Real Ultimate HCIAugust 15th, 2004 by Tom Chi :: Comment » |
http://www-personal.si.umich.edu/~abeasley/HCI.htm
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Infodesign InsanityAugust 15th, 2004 by Tom Chi :: Comment » |
http://www.shopsins.com/media/redshops/shopsiemenu.pdf
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LL Spool J and the Quest for UI9, Episode IIAugust 16th, 2004 by Kevin Cheng :: 5 Comments |
LL Spool J and the Quest for UI9, Episode II is now up featuring many guest appearances including Howard Gardner, Eric Meyer, Molly Holzschlag, Ginny Redish, Kate Gomoll and Ellen Story. Go check it out!
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TouchGraph GoogleBrowserAugust 16th, 2004 by Kevin Cheng :: Comment » |
http://www.touchgraph.com/TGGoogleBrowser.html
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Dilbert Covers Emotional DesignAugust 19th, 2004 by Kevin Cheng :: Comment » |
http://www.comics.com/comics/dilbert/archive/dilbert-20040817.html
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Stat!August 20th, 2004 by Kevin Cheng :: 15 Comments |
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When Newer is Not BetterAugust 20th, 2004 by Kevin Cheng :: 11 Comments |
Redesigning a site has traditionally been a fairly big event. Whether one likes a design or not, one tends to grow accustomed to the design. Any changes made stick out, especially an entire overhaul. When Honda redesigns a car engine, they don’t just pray that it’s a better engine than their last one. They test it; measuring its acceleration, top speed and dozens of other numbers I can’t even begin to comprehend. Yet when sites are redesigned - often with new or different functionality - there seems to be an assumption that newer = better and change = good. Let’s look at a recent example.
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OK/Cancel Sells OutAugust 23rd, 2004 by Tom Chi :: 1 Comment |
I had been writing up a fascinating piece about the rise and fall of browser-based vector graphics when KC tapped me to write a something welcoming our new advertising overlords. :p
No, but seriously, what do people think?
We are trying the Penny Arcade and PvP approach — offering ad-space to things we think are cool. Thus, you won’t see any animated monstrosities hawking debt consolidation or “free” screensavers packed helpful spyware (or spycams to help you make free screensavers!). Ideally, we want to provide ads for products and events that readers will actually find interesting, and we’re definitely open to any suggestions on what you’d like to see… Especially if it’s the new Dodge RAM 1500! (kidding)
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How Eight Pixels Cost Microsoft MillionsAugust 25th, 2004 by Kevin Cheng :: Comment » |
http://news.com.com/How eight pixels cost Microsoft millions/2100-1014_3-5316664.html
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OK/C Character SketchesAugust 25th, 2004 by Kevin Cheng :: Comment » |
For those who might be interested in the workings of our art, I posted a couple of OK/C character sketches in my personal blog. I will probably do this more often in the fall and will occasionally mention them here. If you’re curious about our process and came late, we did do a feature on our comic strip creation process you can check out.
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Enter the FileMatrixAugust 26th, 2004 by Kevin Cheng :: Comment » |
http://thedailywtf.com/archive/2004/06/02/188.aspx
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UsabalympicsAugust 27th, 2004 by Tom Chi :: 5 Comments |
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The Jef Raskin ChallengeAugust 27th, 2004 by Tom Chi :: 15 Comments |
Anyone who’s been following IxDG list in the past couple weeks has probably caught Jef Raskin taking the interaction design world to task on a number of points. Here are some excerpts of him from a recent discussion on UI guidelines:
The Windows UI guidelines are self-contradictory at points (e.g.
recommending noun-verb interaction but going the other way at times), and lead to the kind of interfaces we all hate. To be an HCI expert and to adhere to the Windows guidelines is, in my opinion, unethical.
and also:
“The Mac interface is hardly better than Windows. The differences are mostly trivial. I have written a number of critiques of it. You ask for alternative guidelines: Have you seen my book?”
I had mixed feelings while reading these comments. Certainly, I share some of Raskin’s frustrations about the slow pace of innovation in interaction design, but I also recognize the very real pressures that lead us to stick to standards. While most designers see standard interaction metaphors as helping to make an interface “intuitive”, Raskin feels that being “intuitive” simply means being “familiar” and is ultimately an unfortunate indicator that a product is merely status quo.
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End of the LineAugust 27th, 2004 by Kevin Cheng :: 2 Comments |
Today, I submitted my MSc thesis and, with the assumption that I pass that requirement, I have officially completed my MSc program. To celebrate, I’m going to get some sleep and then disappear for a week and a half. While I’m away, we’ll have a guest article for you from someone whose book I highly recommend you check out. We hope to have more guest articles from industry experts every so often that focus on what I call “The Lighter Side of HCI”. Of course, Tom will also be here holding the fort. See you guys in a couple of week!
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Social Network GrowthAugust 30th, 2004 by Tom Chi :: Comment » |
http://pages.alexa.com/features/orkutetc.html
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CHI KidsSeptember 3rd, 2004 by Tom Chi :: 2 Comments |
When your kid scribbles on the wall, you figure: ‘hey — a future artist’. But what should you think when your kid creates intricate attribute-based taxonomies for several imaginary friend personas? Hm. Well, this week at OK/Cancel we have a guest essay by Carolyn Snyder where she describes her own childhood has helped form the foundation of her work in usability.
For those of you who don’t know Carolyn, she is the author of Paper Prototyping — highly recommended.
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The Joy of Usability - by Carolyn SnyderSeptember 3rd, 2004 by Carolyn Snyder :: 7 Comments |
It’s a challenging time for the usability profession, no doubt. Many people are still unaware of (or worse, profoundly uninterested in) what we do for a living. The job market, at least in the US, has been tough for usability specialists the past couple years. More insidious but perhaps more deadly, we threaten to tear ourselves apart from within, fighting (albeit politely) over methodologies, certifications, or points of protocol such as whether it’s appropriate to have observers in the room during usability tests.
So let’s pause for a moment to reconnect with the joy of usability.
Ever read a book titled “The Joy of 
One thing I’ve noticed about such books is that the methods they describe require a fair amount of work if you do them right. But your efforts are rewarded by that elusive and satisfying feeling of joy.
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OK/Cancel in German and RussianSeptember 9th, 2004 by Kevin Cheng :: Comment » |
Two new translations have been added. A German translation kindly provided by the German Chapter of Usability Professionals Association’s Anja Glauch and a Russian translation provided by UIDesign Group’s Alexey Kopylov and Platon Dneprovsky and Usability.De’s Andrei Sedelnikov. Enjoy!
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Moving ForwardSeptember 10th, 2004 by Kevin Cheng :: 6 Comments |
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HCI Grad Schools : Are They Worth It?September 10th, 2004 by Kevin Cheng :: 19 Comments |
As I mentioned a couple of weeks ago, I completed the final requirement of my Masters in HCI and Ergonomics at University College London’s Interaction Centre (UCLIC). Generally, I chose not to mention the program much because the bulk of my experience that fed my articles came from my past experience as a consultant. However, it seems appropriate now, with some starting their programs and others finishing, to look back and evaluate the past year’s education.
I’ll discuss my views in two parts. In this article, I’ll look at my view of what the benefits and problems of HCI grad school are based on my experiences both in UCLIC as well as interacting with educators and students from other programs. Later in the week, I’ll give a more in depth review of the UCLIC program itself.
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FavIcon IconographySeptember 16th, 2004 by Tom Chi :: Comment » |
http://deltatangobravo.com/archives/2004/march/favourite
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Data HeavenSeptember 17th, 2004 by Tom Chi :: 5 Comments |
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Theoretical Limits to Data EnjoymentSeptember 17th, 2004 by Tom Chi :: 11 Comments |
Listening to a certain Rap song, I get 3 mintes and 35 seconds of enjoyment using 3,448,832 bytes of data. This translates to a data rate of about 16K/sec. Given that this is the data rate that I enjoy most of my music at, within a waking lifetime, I can handle about 25TB (assuming 80 years of non-stop rocking out without repeats).
Today, plenty of computers ship with 200GB HDs, and given a doubling rate of disk space of about 15 months, it will take 9 years before HDs are shipping that can hold more than a lifetime of music. In practice, no one can really listen to 25TB of mp3s so we’ll reach the mark even sooner (if not already).
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A Review of UCLICSeptember 18th, 2004 by Kevin Cheng :: 7 Comments |
UCLIC (pronounced You-Click) stands for the University College London Interaction Centre. I attended their MSc in Human-Computer Interaction and Ergonomics, a joint program between Computer Science and Psychology, this past year. As promised, to aid others in selecting their program in the future, I am giving a full review of the program. This review is going to be straight forward and honest. That’s to say UCLIC are not endorsing the review and I am simply expressing my views of the program, both positive and negative.
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Happy Birthday OK/Cancel!September 19th, 2004 by Kevin Cheng :: 5 Comments |
OK/Cancel is one year old today. As Tom likes to say, we are certain that we are now the longest running and best HCI-themed comic strip on the internet (and even the Internet). We have a few things planned to celebrate in the coming week so stay tuned.
In the meantime, it’s time for another contest!
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The Finger SaluteSeptember 24th, 2004 by Kevin Cheng :: 16 Comments |
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OK/Cancel Store OpensSeptember 24th, 2004 by Kevin Cheng :: 8 Comments |
As promised last week, we have more to celebrate our first year. The OK/Cancel Store is open featuring three T-shirt designs! We hope to add more designs and other merchandise in the future but it all depends on the demand for this set. Any feedback on the shirts are also welcome. If you have any questions regarding orders, please e-mail me or Tom.
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Culture and Websites: Not Believing in Aaron Marcus’s Dimensions of Culture and Global Web DesignSeptember 24th, 2004 by Kevin Cheng :: 14 Comments |
Internationalization has become a very popular topic around web design. Designers are becoming more aware of the global scale of websites and are taking into account different language character sets, date formats and currencies. The more subtle effects of culture, however, are less evident. In an attempt to study these factors, Aaron Marcus and Emilie W. Gould (pdf) discuss how Hofstede’s cultural dimensions of power-distance (PD), individual vs. collectivism (IC), masculinity vs. femininity (MAS) and uncertainty avoidance (UA) and long term vs. short term orientation (LTO) may apply to global web sites.
As an exercise, I looked at several corporate and consumer websites that might illustrate - or perhaps contradict - the patterns Marcus and Gould described.
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Google Answers HCI PhD ProgramSeptember 26th, 2004 by Kevin Cheng :: 168 Comments |
http://answers.google.com/answers/threadview?id=400802
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Abandoned Cart StoriesSeptember 28th, 2004 by Kevin Cheng :: Comment » |
http://www.ecustomerresearch.com/abandonedcart/
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Old SchoolOctober 1st, 2004 by Kevin Cheng :: 7 Comments |
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Technomasochism: Do Users Like Pain?October 1st, 2004 by Kevin Cheng :: 12 Comments |
Ever notice when a user seems to enjoy and even revel in the sense of achievement when overcoming a particularly difficult interface? Sometimes it’s a difficult interface because it facilitates a craft like 3-D Modeling or playing a piano (which Tom Chi dubs Mastery Interfaces). Other times, the interface is designed with challenge in mind as computer games are. Worse yet, some were never intentionally hard to use but just about act as the poster child for unusable applications. Are these people Technomasochists? Can something actually be too easy to use?
The instinctive reaction to such a claim is to say it is preposterous. If a person was told they would need hours of training to use a new application, the barrier to entry would be too high. In an ideal world, all users should be able to achieve all their goals with just a thought. However, there are instances where user pain does seem acceptable and even welcome.
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Generation Perplexed - Technology Waves and UndertowOctober 2nd, 2004 by Tom Chi :: 9 Comments |
When working on this comic I got a completely different sense of what it was about. This means that either the comic is a rich tapestry of layered meaning, or that KC and I don’t really communicate well before the digital ink goes to the page. Instead of technomaschoism, I saw the dad as someone like myself, beset on all sides by waves of new technology.
Eventually you get wiped out by a particular technology wave and its difficult to move on. I feel this way all the time. After I learned applesoft BASIC I thought I had the skillz — then it was LOGO, then Pascal (with TCL OO library), then Fortran, C, C++, HTML, CGI, Java, JSPs, blah blah blah. With each new technology I felt I was in the zone for a bit, but within a couple years, there was invariably an entirely new thing to learn. Even with all this work, I already feel myself slipping– lax on learning the ins and outs of CSS, PHP, Perl, XML, and numerous DB technologies.
How can any sane person keep up?
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Next Generation iPodOctober 7th, 2004 by Tom Chi :: Comment » |
http://www.bbspot.com/News/2004/09/new_ipod.html
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Type MismatchOctober 8th, 2004 by Kevin Cheng :: 1 Comment |
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OK/Cancel at UI9October 8th, 2004 by Kevin Cheng :: Comment » |
Tom and I are at UI9 in Boston this week. We’ll let you know how things are when we get back. If you’re in the area, do drop us a line and we’ll see if we can do a meet up or something. Don’t worry, we’re not laxing on the discussions just because we’re seeing LL Spool J and the Adaptive Path Voltron. Our weekly discussion post is forthcoming. I just wanted you to have your comic fix before you ended your week!
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Type Mismatch: HCI and Programmer Communication BarriersOctober 9th, 2004 by Kevin Cheng :: 7 Comments |
A friend of mine once answered, when asked why he joined an MSc program in HCI, “I studied computer science in my undergraduate and I want to become bilingual.” The term is interesting because it implies the two roles speak different languages. If that is indeed the case, how can any communication occur? In software, these teams must work closely together. Overcoming communication barriers is not only about understanding each other but also, perhaps more importantly, avoiding misunderstanding each other.
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Soul SearchingOctober 15th, 2004 by Kevin Cheng :: 4 Comments |
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Search is Not All ThereOctober 15th, 2004 by Kevin Cheng :: 9 Comments |
With a theoretical limit on the amount of information we can possibly consume, finding the information both on the internet and on your own computers can be a daunting task. Recently, there’s been a lot of attention on search. Of course, there was the Google IPO, Amazon’s A9, Ask Jeeve’s redesign etc.
Beyond the online searching, a crop of desktop tools have been released. Mac users have LaunchBar and QuickSilver while Windows users have their answer with AppRocket. Microsoft purchased the uber fast search plug-in for Outlook, aptly dubbed Lookout. In Wired, Steve Jobs claimed that searching rather than sorting is the way of the future when unveiling their Spotlight search tool. Not to be outdone in anything that involves the word “Search”, Google now has a beta version of desktop search which scours most Microsoft Office files, text files, web cache, e-mail and AIM chat transcripts.
With all this fuss, one would think search was the be all and end all. Sadly, even with all these options on the market, I’m left feeling that there’s still a lot more work to be done. Why?
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User Experience: Who Owns It?October 18th, 2004 by Kevin Cheng :: Comment » |
http://www.corante.com/totalexperience/
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What’s Hiding Behind Search-Based Navigation?October 19th, 2004 by Tom Chi :: 3 Comments |
When one does a Google search for the ‘War of 1812′, it doesn’t really matter much which site the answer comes from. Users poke around the first couple and results if they find what they need, they are done. Excellent. The pages and pages of other results may not get visited, but still serve a valuable purpose since they provide information about the size and shape of the data space for the subject.
Now what happens when we try to move search to the desktop? Searching your own files turns out to be a considerably different task because most of the time there really is only *one* correct result. An extensive result list actually puts you farther from the desired information and requires a lot of post-search list scanning.
There are other important differences which make searching a desktop machine a harder problem. Let’s examine a few:
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The Future of Global DesignOctober 19th, 2004 by Tom Chi :: Comment » |
http://www.massivechange.com/staticpages/index.php?page=exhition-main
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Usability CrosswordsOctober 21st, 2004 by Kevin Cheng :: Comment » |
http://www.userfocus.co.uk/resources/crosswords.html
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