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Kevin Cheng  

Hm, I Wonder What This Does: Motivation and Predictability

September 9th, 2005 by Kevin Cheng :: 3 Comments

Ever get in the situation where you had to take out a design sledgehammer to make something blatantly obvious to visitors? And for just a moment there in the usability studies, just for a nanosecond, you’re thinking, “maybe the user is stupid,” before your professionalism and experience tells you that despite the skywriter pointing out the search box, maybe it was still poorly designed.

It’s easy to fall into a trap of designing around a use case or flow that the team feels is “optimal”. “Well, the user should go here, and then search for ‘palaeontology’ and change the dropdown from ‘all’ to ‘books’. We’ll make sure they notice the search box and highlight ‘books’ in the dropdown to show they should change to that.”

Or not.

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OK/Cancel is a comic strip collaboration co-written and co-illustrated by Kevin Cheng and Tom Chi. Our subject matter focuses on interfaces, good and bad and the people behind the industry of building interfaces - usability specialists, interaction designers, human-computer interaction (HCI) experts, industrial designers, etc. (Who Links Here) ?