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interface your fears |
I have never dealt with Maytag, but there are some companies where the comic is “so true”.
I think everyone has experienced this in one degree or another.
Next time this happens, just make up a model number, or pretend to describe a series of refridgerators.
I heard Jeff Veen tell this story four years ago at a usability conference in DC.
I heard Jeff Veen tell this story four years ago at a usability conference in DC.
Perhaps that’s why Jeff Veen wrote the guest article linked with this comic strip, Jason =) We heard it a couple of times as well and thought it was so good it deserved to be represented in comic form and Jeff agreed to it.
I just experienced this phenomenon when I contacted USPS.com to find out why the mailbox in my nieghborhood had suddenly disappeared!
The comic made me ROTFL.
But what isn’t funny is that this is happening to me with PayPal. For the last 4 months! I went from loving PayPal, to hating their guts.
Adressing them by name in a reply helps sometimes
“Dear Randy,
blah…”
They won’t bother to check the quoted original text but they will probably check how you adress them. They will then know that it’s part of an earlier reply. If that doesn’t work send a complaint that you adressed Randy, not Deborah, and that you demand you have your email forwarded to him 
OK/Cancel is a comic strip collaboration co-written and co-illustrated by Kevin Cheng and Tom Chi. Our subject matter focuses on interfaces, good and bad and the people behind the industry of building interfaces - usability specialists, interaction designers, human-computer interaction (HCI) experts, industrial designers, etc. (Who Links Here) ?